Senior IT Project Engineer

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Competitive salary
• Dental insurance
• Training & development
• Vision insurance
• Wellness resources

The Senior IT Project Engineer (SPE) provides the highest level of technical expertise within the service delivery department. The role will collaborate with other members of professional services including project managers, solutions architects, and other project engineers.

The SPE is responsible for identifying and implementing the technical needs of clients and assessing regulatory applicability and risk to help determine appropriate, compliant solutions to business problems. This role also partners with other delivery areas to implement and support trusted technology including cloud solutions.

The employee will have a positive attitude and the ability to work with minimal management in a team environment where every member is an important part of the company’s success. All employees will adhere to the company’s core values and align themselves to the company’s vision and mission.

• Be a technical leader within the department to guide, support and develop technical solutions as required for client and internal engagements.
• Takes a leadership role within the Service Delivery team to mentor, train and guide junior service delivery staff.
• Achieve an 85% billable utilization for overall time including time for active client projects and professional service requests.
• Maintain at least a 90% CSAT score on projects delivered.
• Create, update and maintain client information in our documentation system as changes in their environment occur.
• Provide exceptional customer service and timely technical expertise on projects.
• Will individually track personal metrics on projects hours for actual vs. scheduled and billable time percentage.
• Conduct network discoveries and client onboarding for new managed service clients.
• Identify, propose, design, and deliver proactive and appropriate infrastructure upgrades/projects for managed service clients to enable a more productive, secure and stable environment in line with best in class IT practices.
• Resolve client technical issues with little or no escalation.
• Adhere to and help improve service delivery procedures and company security protocols.
• Stay current with the newest technologies and actively pursue certifications in line with the service delivery strategy.
• Document and account for all time worked within the ticketing system.
• Participate in the OnCall rotation as a technical resource.
• Perform all other duties as required by your supervisor.
• Travel is required as needed.
• The company reserves the right to add or change duties and responsibilities at any time.

• Strong experience in multiple technologies including physical and virtual infrastructure, networking components, and Microsoft environments.
• Minimum 7+ years of experience within relevant IT fields.
• Experience working for a Managed Service Provider (MSP) or IT Service Providers;
  Law firms a plus.
• Expertise in configuring and managing of network Infrastructure including firewalls, switches, wireless access points and VPN technologies.
• Expertise in configuring and managing Enterprise Infrastructure including Hyper-V or VMware (ESX/vCenter), Virtual Desktops and other hardware including physical servers and storage appliances.
• Expertise in configuration and support of major Microsoft technologies including Entra , Intune, Office
  365, Azure, SharePoint, Teams and on-premises operating systems.
• Familiarity with MSP tools like Autotask PSA, Datto RMM and BCDR, Bright Gauge and Hudu.
• Familiarity with Power Shell and other scripting languages for application deployment, reporting and automation.
• Familiarity with…