Director Infrastructure and Data Center Operations

Job

Job Title:

Director Infrastructure and Data Center Operations

Reporting to the Chief Technology Officer, the Director will develop and support services for client computing (desktop, helpdesk, mobile) and infrastructure (converged network and data centers). This position is responsible for all aspects of Information Technology service management. The Director will maintain and operate all computing facilities that contain Hospital & Clinics computer systems, servers and networking appliances. The position will be responsible for performance tuning and capacity planning activities to enhance the performance of the network resources and data centers.

The position will ensure that there is no disruption of critical systems and oversee data center hardware and equipment maintenance and supervision of network and systems administration resources.

The Director will be responsible for working with various functional areas to assist in the development of project timelines, coordination of work, the setting and tracking of various goals and deliverables, and key indicators of IT Performance (KPI's). This position will manage the teams that handle the implementation, configuration, troubleshooting, security and management of all devices and services providing voice and data communication in line with business requirements.

This position will play a key role in the service delivery operations and vendor governance. The position will monitor and control the client service and infrastructure suppliers' operating metrics to ensure a high quality of service delivery. The position will play an active role in IT budget planning and sourcing strategy development.

• Participate in the development of IT strategies in collaboration with the executive team
• Prepares recommendations and effectively manages budgets for areas of responsibility
• Directs the evaluation of various hardware and software and service resources to identify strengths, weaknesses, and potential benefits
• Directs day to day service operations utilizing data center best practices and standards
• Development and implementation of detailed operational procedures required to run data center operations in the mission critical environment.
• Develop innovative approaches for leading activities necessary for achieving operational excellence.
• Participates in construction planning and related areas of new construction and renovation projects
• Drive continuous service improvement through metrics and management.
• Develop ITSM process strategies for supporting the achievement of operational excellence in IT.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for data center projects and associated efforts
• Build strong partnerships with the senior operations leaders in business units and senior IT management resources.
• Work closely with IT Process owners to develop consistent, enterprise approach to ITSM processes.
• Analyze current state of ITSM processes in order to determine the best business improvement opportunities.
• Regularly present strategies, plans and progress/feedback on initiatives to the IT Leadership Team.
• Identify, design, implement and maintain the processes and policies in accordance with industry practices.
• Participate as member of critical committees such as the change management committee to facilitate priorities and new service requests.
• Develop requirements for ITSM enabling technology to support critical processes. Participate in selection and ongoing vendor management of enabling technology providers.
• Define and implement key performance indicators and metrics for support and operational related activities.
• Provides direction and oversight to IT operations and functions associated with technology asset management and procurement, software license management and audits, and IT service catalog.
• Work alongside other internal and external teams to meet new business initiatives, implement new solutions, maintain services and assist with the testing requirements.
• Investigate hardware, software, network and operating system incidents, provide temporary workarounds and permanent solutions to incidents that arise.
• Provide detailed, accurate technical advice and practical support to various departments.
• Install equipment for emergency operational purposes.
• Oversee the workmanship of sub-contractors, provide them with detailed instructions, monitor compliance and implement quality control measures.
• Direct a team to test, configure…