LN Venues,Venue Applications Support Analyst Job Bakersfield area,California USA,IT/Tech

Position: LN Venues, Venue Applications Support Analyst )

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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Job Summary

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Venue Applications Support Analyst plays a pivotal role by ensuring technology at our venues functions seamlessly. Whether it be inputting system data or troubleshooting technical issues, the Venue Applications Support Team (VAST) is the go-to resource for thousands of end-user operators throughout our amphitheaters, clubs, and theatres. Point-of-Sale (PoS) applications support is the focus of the role, although VAST supports a variety of systems including: CCTV, Digital Signage, Time & Attendance, and more.

The majority of support is provided remotely, but onsite venue engagements throughout the US are common. Given that our events are crucial revenue-earning opportunities—and often occur after conventional business hours—VAST Analysts provide on-call support on a rotating basis, often “saving the day” when IT issues arise during a show.

What This Role Will Do

Input PoS data: menu items, prices, discounts, employee credentials, venue layouts, etc.

Adhere to strict standards for maintaining system data integrity
Diagnose device malfunctions including: software, hardware, and peripheral accessories
Author end-user guides to improve understanding & usability of the system for operators
Test new versions of software frequently and thoroughly
Document frequency of issues and elevate systemic problems accordingly
Establish processes for completing support tasks with improved accuracy and timeliness
Lead on-call helpdesk hotline during peak support times
Provide exceptional customer service to users with varying technical aptitude
Travel to venues for software implementations and support

What This Person Will Bring

Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros)
Exceptional attention to detail for identifying patterns and curating obscure system data
Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
Experience with food and beverage business operations, ideally multi-location enterprises
Dilig…