Senior Service Desk Lead - Windows/macOS, IAM & Automation
Listed on 2026-11-06
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IT/Tech
HelpDesk/Support, IT Support
Business Wire, a Berkshire Hathaway company, seeks a Senior Service Desk Technician to lead and deliver high-quality end-user technology support across Windows and macOS environments. You will drive complex incidents, mentor technicians, and collaborate with internal teams and vendors to ensure service excellence.
The role emphasizes ownership of business-critical incidents, on-call support, and continuous improvement of service delivery through automation and best practices.
We invite applications for the Senior Service Desk Lead
- Windows/macOS, IAM & Automation position located in San Francisco, CA, United States.
Learn more about the Senior Service Desk Lead
- Windows/macOS, IAM & Automation role in the description above.
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