On-site Technician Associate

EY is a professional services firm and the role sits on on-site technical support, primarily in the Los Angeles area with some travel. The position owns audio visual and IT support duties to keep operations running and customers supported.

• Provide on-site technical support for Windows and Mac environments and AV systems
• Troubleshoot PC, MAC, AV and network connectivity issues and manage tickets in Service Now
• Support Microsoft applications and conferencing tools including Teams and Surface Hub devices
• Install, configure, relocate and troubleshoot printers and AV hardware
• Assist with event and meeting support and travel to client sites as needed
• Offer VIP or white glove support and remote hands assistance guided by the network operations team

• 2+ years of on-site technical support experience or related degree
• Experience with Windows and Mac operating systems and MS applications
• Strong AV knowledge including Surface Hub, Crestron, Teams Rooms and related equipment
• Problem solving, multi-tasking and excellent customer service skills
• Ability to work in a fast paced environment and communicate clearly
• Willingness to travel occasionally and support after-hours as needed

• The listing states eligibility as , indicating Nigeria as a potential location; the main role location is Los Angeles with travel as needed
• The listing does not specify a timezone requirement; confirm before interviewing
• The listing does not specify whether the role is contractor or employee; confirm during interview
• Pay currency or range is provided in US dollars for US offices;
  Nigeria-specific pay details are not stated