Technical Support Analyst

Job # 10095 - Posted 1/17/2023 - Los Angeles, CA

Technical Support Analyst works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. Technical Support Analyst will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required;

support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.

Technical Support Analyst will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.

Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.

• Two (2) years of experience within the last three (3) years with Microsoft Windows 10 installation, configuration, support and maintenance experience.
• Two (2) years of experience within the last five (5) years lifting and imaging personal computers and devices for both setup and installation of laptop computers and printers.
• Two (2) years of experience within the last five (5) years with inventory and salvaging of equipment.

High school diploma.

• Work in a team to roll out devices throughout all of the company facilities.
• Windows 10 installation, configuration, and support.
• Provide customer service related to the IT computer refresh and salvage project on phone or in person.
• Lift and transport computers and associated equipment for both installation and salvage.
• Travel to all facilities in order to provide required work. Travel will not be reimbursed.
• Configure, troubleshoot and support end user client systems including desktops, and mobile computing devices.
• Perform device imaging.
• Cable management for removed PC’s and newly installed PC’s.
• Follow IT script to configure and connect devices to the network.
• Ensure devices have anti-virus and complete encryption process.
• Have a valid Class "C" driver's license with no travel restrictions.