Tier II Service Desk Technician

Tier II Service Desk Technician
Onsite | Full Benefits | No Sponsorship | $54,000–66,000

We are offering an exciting, fast-paced work environment with one of our long-standing clients in the Bakersfield area. We currently have an opportunity for a driven Tier II Service Desk Technician with a local MSP. We are looking for someone who is positive, resourceful, and passionate about IT. If you enjoy troubleshooting complex technical issues, supporting end users, and working in a collaborative environment, this could be the perfect next step in your career.

• Close-knit work environment: Supportive team culture and collaborative atmosphere
• Skill-building in technical roles: Exposure to diverse systems and technologies to build your expertise
• Expansion and growth: Opportunities for advancement and professional development
• Competitive benefit package: Comprehensive medical, 401K match, PTO, and more

• Provide Tier II technical support for end users, resolving escalated issues
• Troubleshoot and support problems related to operating systems, business applications, printing, and network systems
• Support and maintain Windows OS (7/8/10) and Windows Server (2008 R2/2012 R2/2016)
• Administer and troubleshoot Microsoft Office/365 environments (2007–2016, 365)
• Perform advanced troubleshooting of networking issues (DNS, switches, firewalls, VPN)
• Document incidents and resolutions with clear, detailed notes
• Collaborate with Tier I and Tier III teams on projects and escalations

• 2+ years of IT support experience (Help Desk / Service Desk)
• Strong Windows OS and Windows Server support experience
• Solid Microsoft Office/365 administration and support skills
• Working knowledge of networking concepts (DNS, switches, firewalls, VPN)
• Familiarity with operating systems, business applications, printing, and network systems
• MSP (Managed Service Provider) experience is a plus