IT Support Engineer

Here's a polished version of your job posting for an IT Support Engineer role in Cerritos, CA:

Job Title: IT Support Engineer
Location:
Cerritos, CA, USA
Job Type: Full-Time

Are you passionate about technology and even more passionate about helping people? We're seeking an experienced IT Support Engineer who thrives on solving problems, supporting others, and improving systems.

About the Role

We are looking for someone with at least 2-3 years of hands-on IT support experience who enjoys working with people and providing practical, timely solutions. If you're people-oriented, optimistic, and organized, you'll be a great fit for our team.

Key Responsibilities

• Monitor and maintain internal IT systems including domain controllers, servers, backups, and UPS devices.
• Manage and respond to support tickets using Freshdesk, documenting solutions post-resolution.
• Serve as a technical liaison with software vendors to troubleshoot and resolve system issues.
• Support IT projects and upgrades as needed.

Technical Qualifications

• 2–3 years of experience in IT support or a related role.
• Proficient in setting up and maintaining domain controllers and managing user accounts.
• Strong experience with Microsoft 365 and Google Workspace
  : user setup, email migration, and troubleshooting.
• Knowledge of network administration and resolving network-related issues.
• Familiarity with VMware environments.
• Experience with various backup solutions and disaster recovery protocols.
• Skilled in PC hardware troubleshooting and repair
  .

Ideal Candidate Qualities

• People-oriented
  :
  You enjoy helping others and providing excellent support.
• Optimistic
  :
  You bring positive energy to challenges and interactions.
• Organized
  :
  You manage time and tasks efficiently and follow through reliably.
• Tenacious
  :
  You don't give up easily and tackle problems with persistence.
• Disciplined
  :
  You follow procedures and maintain high standards in your work.

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