Claims Special Investigator III

Overview

Join as a Claims Special Investigator III at AAA Auto Club Enterprises. The role focuses on investigating and disposing of potentially fraudulent claims across product lines, acting as a liaison with industry partners such as carriers, law enforcement, and state insurance regulators.

• Develop and implement investigative strategies for assigned casualty, auto property damage, auto theft, and homeowners claims.
• Conduct thorough field investigations, reviewing suspicious activity, performing background searches, and researching as appropriate.
• Prepare investigative reports outlining issues, findings, and recommendations for claims staff.
• Report to NICB, Department of Insurance, and local District Attorneys; attend and testify in court hearings as required.
• Stay current on emerging fraud trends and investigative tools.
• Provide training to claims staff on fraud and industry trends; educate anti-fraud personnel to identify and refer suspicious claims.

• Bachelor’s degree or equivalent combination of education and experience preferred.
• 4‑6 years of prior claims experience required.
• Proficient in computer and line‑of‑business technical software.
• Advanced knowledge of policy language, coverage, liability, and settlement.
• Advanced organization, planning, oral, written, interpersonal, interviewing, and negotiation skills required.
• Valid driver’s license with acceptable DMV record and minimum liability insurance issued by state.

• Health coverage for medical, dental, vision.
• 401(k) plan with company match and pension.
• Tuition assistance.
• PTO for community volunteer programs.
• Wellness program.
• Employee discounts.

Starting pay range: $72,700 – $96,800. Full‑time positions eligible for incentive program based on organization, team, and personal performance.

AAA is an Equal Opportunity Employer. The Automobile Club of Southern California will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state, and local laws.