Field Service Representative

Field Service Representative|Suterra# Field Service Representative Suterra | Bakersfield, CA | Sales/merchandising | Not Applicable | Full-time | Job e
* Email## Company Description
** Be the Force Driving Global Operational Excellence
** Suterra is seeking a Field Service Representative to support and execute in-field operations across Central California. This role is ideal for someone who enjoys hands-on work, solving problems outdoors, partnering with growers, and representing an innovative, science-driven agriculture company.

This position requires driving a company vehicle; candidates must have an
** acceptable driving record**.##

Job Description
** What You’ll Do
**** Field Execution & Technical Support
*** Deploy Suterra products accurately and efficiently—ranging from assisting with deployments to independently executing full territory schedules.
* Organize and support temporary labor crews; at higher competency levels, supervise and coordinate full field labor teams.
* Collect, record, and report reliable in-field data to support product performance, product development, and trial research.
* Partner with the Technical Field Team on trial setup, installation, sample collection, and data reporting.
* Use mapping tools and mobile applications to track deployments and maintain service accuracy.
* Participate in trade shows, grower meetings, and regional agricultural events as needed.
** Customer Service & Relationship Management
*** Build and maintain strong relationships with growers and distributors.
* Respond to basic customer questions and escalate more complex inquiries to leadership or Customer Care.
* Provide feedback on product use, grower observations, and service opportunities.
* Professionally represent Suterra in the field and at customer-facing events.
** Service Results & Accountability
*** Complete assigned service routes on time and with high attention to detail.
* Record service notes, product counts, mapping data, and customer interactions in the CRM system.
* Identify inefficiencies and recommend improvements to service processes.
* Support logistics planning for deployment activities and seasonal execution.
* Share market observations or emerging trends with the team.
** Team Collaboration & Development
*** Participate in ongoing training, mentorship, and skill development to advance field and technical capabilities.
* Share best practices and support onboarding of new or temporary staff.
* At higher levels, mentor FSR I team members and support coordination of field crews.## Qualifications
** What You Bring
*** 2+ years of agricultural, field service, or similar outdoor work experience.
* Strong communication and interpersonal skills; able to maintain professional grower relationships.
* Reliable, detail-oriented work ethic with a focus on safety, quality, and accountability.
* Ability to work independently and as part of a field team—sometimes supporting, sometimes leading.
* Comfortable working in agricultural environments with flexible hours during seasonal peaks.
* Proficiency in Microsoft Office; CRM experience preferred.
* Familiarity with agricultural equipment and field operations.
* Pest management experience and/or PCA license preferred.
* ** Valid driver’s license and acceptable driving record required.
**** Physical & Travel Expectations
*** Regular standing, walking, bending, lifting (10+ lbs), and driving in agricultural field conditions.
* Frequent travel by company vehicle; occasional overnight travel may be required during peak seasons.

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