Operations Supervisor

Job Description

The Warehouse & Logistics Supervisor is responsible for overseeing day-to-day warehouse activities and

frontline associates to ensure efficient, accurate, and safe handling of all inbound, outbound, and inventory

management functions. This role plays a key part in meeting customer service requirements, achieving

productivity targets, and maintaining safety and compliance standards.

The ideal candidate is a hands-on leader who thrives in fast-paced environments, communicates clearly with both associates and leadership, and drives results through coaching, accountability, and continuous

improvement.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

• Supervise warehouse floor activities (receiving, picking, packing, shipping, put‑away, and replenishment).
• Allocate labor based on daily volume forecasts and priorities.
• Monitor production flow to ensure on-time and accurate order fulfillment.
• Support the implementation of WMS/TMS processes and adherence to SOPs.
• Ensure warehouse equipment (forklifts, scanners, conveyors) is properly used and maintained.

• Lead, motivate, and coach a team of warehouse associates.
• Responsible for the effective training and documentation of all associates.
• Conduct daily start-up meetings and communicate goals, priorities, and safety topics.
• Monitor associate performance and provide real-time feedback or corrective coaching.
• Partner with HR and the Operations Manager to recruit, onboard, train, and retain talent.

• Promote a strong safety culture and ensure compliance with company safety policies and customer regulatory requirements.
• Ensure full compliance with all company policies, procedures, and code of ethics.
• Conduct safety walks, enforce PPE use, and document incidents or near-misses.
• Lead by example in maintaining a clean, organized, and hazard‑free work area.

• Ensure order accuracy through quality checks and adherence to SOPs.
• Assist with inventory cycle counts, audits, and reconciliation of discrepancies.
• Partner with Inventory Control and Operations teams to resolve systemic issues.

• Identify process bottlenecks and recommend improvements for efficiency and quality.
• Participate in Lean, 5S, and Kaizen initiatives to enhance operational performance.
• Support data-driven decision‑making and performance tracking through daily metrics.

• Servant Leadership
• Passion for Excellence
• Integrity
• Resilient
• Intense Safety Focus
• Trust

• Customer SLA/KPI Performance
• Productivity & Labor Targets
• Inventory Control Targets
• Safety & Compliance Performance
• Turnover Rate & Attendance/Punctuality
• Continuous Improvement Expectations

• High school diploma or general education degree (GED); and three (3) years related experience in as a warehouse supervisor/ and/or lead
• Experience with shipping, receiving and inventory control
• Successful communication - written and verbal
• Establish priorities and multi-task
• Experience with material handling equipment
• Familiarity with Excel spreadsheet and Warehouse/ Yard Management Systems or Transportation Management Systems desirable.

AAP/EEO Statement:
Custom Goods, LLC is committed to providing equal employment opportunities to all

employees and applicants without regard to race, religion, color, sex, national origin, citizenship status,

uniform service member status, age, disability, sexual and gender orientation, genetic information or any

other protected status in accordance with all applicable federal, state and local laws.

This commitment extends to