Resident Services Specialist

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Full Time Clerical Balch Springs, TX, US

2 days ago Requisition

Salary Range: $22.45 To $22.90 Annually

Why Work for the City of Balch Springs?

The City of Balch Springs is a vibrant, inclusive, and sustainable community that thrives on its rich history, commitment to progress, and dedication to fostering a positive work environment. As a city, we focus on enhancing the quality of life for our residents, businesses, and visitors.

We are a forward-thinking organization that embraces innovation and strives for excellence in every department. With our clear vision to inspire growth and community pride, the City of Balch Springs is an excellent place to build a rewarding career. Whether you’re passionate about public safety, economic development, or community engagement, we offer diverse opportunities that allow you to make a meaningful impact.

As an employee of the City of Balch Springs, you’ll be part of a supportive team where professional development is encouraged, and collaboration is valued. We believe in providing employees with the tools and resources they need to succeed, ensuring a positive work-life balance and fostering a culture of respect, integrity, and open communication.

Employee

Benefits & Compensation:

• Competitive Salary:
  We offer competitive pay based on qualifications and experience.
• Comprehensive Benefits Package:
  
  Includes medical, dental, and vision coverage for employees and their families.
• Retirement Plans:
  Access to Texas Municipal Retirement System
• Paid Leave:
  Generous paid time off, including vacation (15 days for 1st year), sick leave, and holidays (11 plus 2 floating.)
• Professional Development:
  Opportunities for training, certifications, and career advancement within the city.
• Employee Recognition:
  We value and celebrate the hard work and dedication of our employees.

Our core values of integrity, respect and transparency guide our everyday work, and we actively support our employees’ professional growth. Join our team and help shape the future of a city that’s committed to creating a thriving environment for all.

Position Summary: The Resident Services Specialist independently performs advanced resident account administration, utility billing, and customer service functions supporting the City's resident service operations. This position serves as the technical resource for complex resident account matters by performing billing research, account analysis, payment investigations, account adjustments, service coordination, and issue resolution while ensuring compliance with City policies, procedures, and applicable regulations.

The Resident Services Specialist performs all functions of the Resident Services Technician while exercising independent judgment to resolve non-routine resident concerns and support efficient division operations.

• High School Diploma or GED
• Four (4) years of progressively responsible experience in utility billing, customer service, resident account administration, finance support, or a related field.
• Equivalent combinations of education, training, and experience that provide the required knowledge,skills,and abilities may be considered.
• Valid Texas Driver License.

Essential Functions:

• Perform all duties of the Resident Services Technician, in addition to independently administering complex resident account, utility billing, and customer service functions.
• Perform advanced resident account administration, including billing research, account analysis, billing corrections, adjustments, payment investigations, account reconciliations, and service order reviews to ensure billing…