Civilian Dispatcher

CIVILIAN DISPATCHER

The top step for this position is currently $68,198.36, PLUS, an excellent benefits package! The position will receive a 5% COLA in July 2025 and a 3% COLA in July 2026, bringing the top step to $73,756.52.

Civilian Dispatchers are required to work holidays and weekends, as well as evenings, night, and early morning shifts. Dispatchers will work 12.5-hour shifts plus one 10-hour payback schedule once a month. Shift rotation occurs every three (3) months (day shift to night shift or vice versa), based on seniority.

** Applications without a valid typing certificate will not be considered. Please ensure that you attach a typing certificate to your application, as indicated in the minimum qualifications section. **

This is a continuous recruitment and may close at any time with or without prior notice.

THE POSITION

Under general supervision from the Civilian Dispatch Supervisor, the Civilian Dispatcher will have the ability to receive and transmit routine and emergency telephone and voice radio messages and to dispatch required law enforcement personnel and equipment.

The incumbent will be responsible for various tasks including but not limited to:

• Receive incoming emergency and police business telephone and voice radio calls;
• Compile data and maintain records of emergency recorded, equipment and personnel dispatched;
• Send and receive information using a computer data terminal;
  Keep radio contact with units on assignments;
• May type a variety of information relating to law enforcement activities as permitted;
• May perform clerical tasks such as filing, record-keeping, typing, computer entry and compilation of data.

• Employee may be requested to attend training course during course of employment.
• Working knowledge of modern practices and techniques of law enforcement, patrol, investigation, public relations and report writing.
• Knowledge of Vehicle and Penal Codes, laws of arrest, rules of evidence, and court procedures.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to think clearly and act quickly in emergency situations.
• Ability to make accurate and factual observations, draw logical conclusions and make proper recommendations.
• Deal constructively with conflict and develop effective resolutions.

• One year of experience involving public contact, preferably requiring the use of radio communications equipment.
• Education equivalent to graduation from High School or GED Equivalent.
• Typing proficiency at 35 net wpm.
• Possession of a POST Public Safety Dispatcher Certificate is highly desirable.

TYPING CERTIFICATE REQUIREMENTS (Must be submitted with application):

Typing Certificates must be a 5-minute timed typing certificate noting a net typing speed (after errors) of 35wpm or more. This certificate must be d
ated within one(1) year of the application date and issued by an accredited school, agency, facility, or institution.
ONLINE TYPING TESTS WILL NOT BE ACCEPTED. Emailed test results from typing test websites will not be accepted. Certificates must contain the following:

• Name of official emblem of the entity that administered the exam.
• Name of applicant.
• Number of corrected (net) words per minute typed during a 5-minute timed test.
• Date of certificate – cannot be more than one (1) year as of the date of application submission.
• Signature and title of person verifying the typing test.
• Address and telephone number of the entity administering the exam.

Adult schools, community colleges, and temporary employment service agencies provide typing certificates for a fee. The City does not reimburse for costs associated with obtaining a typing certificate. It is the applicant's responsibility to find a location that offers acceptable typing tests/certificates.

Completed application materials will be reviewed and those whose qualifications best meet or exceed the requirements of the position and appear to best meet the needs of the City, will be invited to participate in the selection process. Candidates must be specific and complete in describing their qualifications for the position. Failure to state all pertinent information may lead to elimination from consideration.

Applications must be submitted online.If you submit multiple applications, only the most recent application will be considered. Copies of required certifications must be submitted with the application. Stating "see resume" is not an acceptable substitution for a completed application. Application materials will be screened in relation to the criteria outlined in the job announcement. Possession of the minimum qualifications does not ensure continuing in the recruitment process.

The selection process may…