Resident Manager

The Apartment Resident Manager at Central Metro Place is responsible for overseeing all daily operations of this brand-new, 55-unit affordable housing community. This property is a layered HUD and Tax Credit (LIHTC) building serving seniors and low-income residents. The selected candidate will play a critical role in the leasing-up process, ensuring full occupancy in compliance with affordable housing regulations while fostering a positive and supportive living environment.

The Manager is also responsible for maintaining high property standards and delivering exceptional service to residents. This position includes an on-site two-bedroom apartment for the Manager.

Duties and Responsibilities

Property Management

• Supervise and manage day-to-day operations, ensuring the property is well-maintained, safe, and welcoming.
• Coordinate maintenance and repair activities with the maintenance team and external contractors to ensure timely resolution of work orders.
• Conduct routine property inspections to uphold cleanliness, safety, and compliance with local and federal regulations.
• Oversee unit turnovers, preparing apartments for new residents efficiently.
• Enforce community rules and policies to create a peaceful and supportive environment.

Leasing and Resident Relations

• Serve as the primary point of contact for prospective residents, providing detailed information on available units, lease terms, and community amenities.
• Lead the leasing-up process for this new building, conducting property tours, screening applications, and assisting with lease execution in compliance with HUD and LIHTC guidelines.
• Facilitate move-in and move-out processes, conducting inspections and preparing all required documentation.
• Address resident inquiries and complaints professionally and promptly, resolving conflicts and fostering positive relationships.
• Promote resident retention through engagement, communication, and community-building activities.

Compliance and Record Keeping

• Ensure full compliance with HUD, LIHTC, and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards.
• Prepares property for all audits and inspections, with or including, but not limited to MOR, REAC, regulatory agency and investors.
• Maintain accurate, audit-ready resident files and property records.
• Stay informed of changes in affordable housing regulations to ensure ongoing compliance.
• Assist with regulatory audits and inspections by providing necessary documentation and reports.
• Assist with rent collection and manage delinquencies in accordance with affordable housing guidelines.
• Support the Regional Property Manager in managing the property’s operating budget and controlling expenses.
• Assist in preparing financial reports and occupancy reports for RHF and regulatory agencies.
• Process property invoices accurately and on time.

Staff Supervision

• Manage on-site staff, including scheduling and task delegation.
• Conduct annual performance evaluations and provide ongoing coaching and support.

Qualifications

Education and Experience

• High school diploma or equivalent required; related experience in property management or business administration preferred.
• Minimum of 2 years of experience in property management, preferably in affordable housing or senior living.
• Experience with HUD and other affordable housing programs is strongly preferred.
• Familiarity with property management software (e.g., Yardi, Real Page) is a plus.

Skills and Abilities

• Strong organizational and multitasking skills, with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and professionalism in addressing resident concerns.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
• Ability to work independently and collaboratively, with strong leadership skills.

Other Requirements

• This position requires the selected candidate to reside on-site as part of their role.
• Flexible schedule, including occasional evenings and weekends.
• Valid driver’s license and reliable transportation.
• Must pass background and credit checks in accordance with company…