Part Time Branch Ambassador - Nassau Area

Overview

Part Time Branch Ambassador - Nassau Area

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Here at Capital One, we re redefining how people bank. We believe banking should fit our customers  everyday lives—not the other way around.

As a Branch Ambassador, you ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers  banking experience. You ll perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this reimagined banking experience.

What we re looking for in you:

• You re friendly and engaging and can connect with customers. You re a people person—whether you re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You ll pull in experts that can help guide your customers to their financial destination.
• You re aware of the importance of being compliant when working at a bank. You ll ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You ll support customers in all areas of the branch, from cash handling and service needs to rotating throughout the branch based on customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally the expert.
• You re naturally curious and like to learn. We ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them toward their financial goals.
• You re digitally savvy. You ll showcase what s possible in our physical space and how to easily navigate our mobile and online experience, using the branch s laptops and iPads. You ll educate customers on other banking channels as well as other products and services.
• Are you a team player? You will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
• You ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions.
• You ll be able to travel between branches in the assigned local area and support the market you are assigned.

If you re nodding along and like what you re reading, let s talk.

Basic Qualifications
:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications
:

• Associate s degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked. Locations include:
Baldwin, NY;
Carle Place, NY;
Cedarhurst, NY;
Great Neck, NY;
Hicksville, NY;
Levittown, NY;
Plainview, NY;
Roslyn, NY;
Valley Stream, NY;
Wantagh, NY. Salary range: $51,542 – $54,600 for Branch Ambassador in each location listed.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the…