PM Pediatrics

Overview

Front Desk Associate, School Health - Bilingual Spanish Speaking - Part Time at PM Pediatrics. This position is located in person at Baldwin Middle School.

To perform this job successfully and provide families with a First-class Experience that is Efficient and Accurate, the individual must be able to carry out each essential job duty satisfactorily. The Front Desk Associate will engage with families to provide a welcoming experience and manage front desk and administrative tasks for the medical team in alignment with PM Pediatrics' mission, vision, values, and culture.

• Greets families professionally both in person and on the phone. Answers student/family questions to the best of their ability and seeks clarification when needed.
• Uses empathy and active listening in difficult interpersonal situations.
• Supports student care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex student issues.
• Emphasizes PM Pediatric Care’s Core Values to help students, families, and team members navigate PM systems before, during, and after a visit.
• Monitors and manages student flow throughout the waiting and registration process, including assisting families with initiating the self-registration process.
• Stays aligned with written workflows to keep current on responsibilities and technology.
• Registers all students and maintains accurate and complete student accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and handles all incoming student documents, mail, and correspondence with proper documentation and storage.
• Maintains confidentiality and privacy of all student accounts and adheres to HIPAA guidelines.
• Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

• Team player that can function independently in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite. Ability to work flexible schedules based on office needs; occasional travel to another site within reason.
• Excellent customer service and telephone skills; strong verbal and written communication; professional and friendly demeanor.
• Quality-focused and detail-oriented.
• Ability to calculate simple figures such as adding receipts, counting cash drawers, or giving change.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to react to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and able to relate to children and how they interact with families.
• Comfortable with routinely shifting demands; navigate multiple computer systems.
• Front Desk, concierge, customer service, or other hospitality experience preferred.
• High school diploma or GED.

Compensation: $17 - $26/hour

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EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.