Fitout & Operation Assistant Manager

About us PT Pop Properti Indonesia is a dynamic and innovative force in the retail and property development sector across Indonesia. We are committed to creating exceptional retail spaces and commercial properties that enhance communities and drive business growth. With a focus on quality, sustainability, and customer satisfaction, we pride ourselves on delivering outstanding property solutions and maintaining operational excellence across all our developments.

About the role We are seeking a Fit-Out & Operation Assistant Manager to join our team in Balikpapan Kota, East Kalimantan. This is a full-time position that plays a crucial role in overseeing the fit-out activities and operational management of our retail and property development projects. The Assistant Manager will report to the Fit-Out & Operation Manager and be responsible for ensuring that fit-out projects are executed efficiently, on schedule, and within budget, whilst maintaining high operational standards across our properties.

This role is integral to the success of our projects and directly impacts client satisfaction and project profitability.

Key responsibilities

Lead and oversee fit-out and mall operational activities to ensure readiness, functionality, and compliance with company standards.

Develop and implement operational procedures, fit-out guidelines, and service standards for tenants and contractors.

Managing contractor and vendor relationships, including scheduling, performance monitoring, and quality control

Preparing and monitoring project budgets, tracking expenses, and identifying cost-saving opportunities

Conducting regular site inspections to ensure work progress aligns with project timelines and contractual requirements

Liaising between clients, contractors, architects, and internal teams to ensure clear communication and coordination

Prepare operational reports, evaluate performance, and provide strategic recommendations to management.

Maintaining comprehensive project documentation, including progress reports, inspection records, and contract files

Identifying and resolving operational challenges and potential delays in a timely manner

Assisting in the development and implementation of operational policies and procedures for retail properties

Supporting health, safety, and environmental compliance on project sites

Providing administrative support to the Fit-Out & Operation Manager as required

What we're looking for

Bachelor's degree in Civil Engineering, Architecture, Building Management, or related field.

Minimum 5 years of experience in mall operations, fit-out, property management, or commercial building management.

Proven experience leading a team and managing contractors, tenants, and multiple stakeholders.

Strong knowledge of fit-out, mall operations, building regulations, and operational standards.

Strong leadership, decision-making, communication, and problem-solving skills.

Excellent organisational and time management skills with the ability to manage multiple projects simultaneously

Strong communication and interpersonal skills with the ability to work effectively with diverse stakeholders

Attention to detail and a commitment to maintaining high quality standards

Problem-solving abilities and a proactive approach to identifying and resolving issues

Knowledge of Indonesian building codes and property development regulations is highly desirable

Willing to be based in Balikpapan.

What we offer At PT Pop Properti Indonesia, we are committed to supporting the professional development and wellbeing of our team members. We offer a competitive remuneration package commensurate with experience and qualifications. Our benefits include opportunities for career advancement within a growing organisation, access to professional development and training programmes, and a collaborative working environment where your contributions are valued.

We foster a culture of innovation and excellence, providing our team with the tools and support needed to succeed. We believe in maintaining a healthy work-life balance and creating a positive workplace culture where employees can thrive both professionally and personally.