IMS Support Engineer

The Position

Reporting to the IMS Manager, you will join a global team supporting our Integrated Machine System portfolio. This role includes joining the client’s site on a Fly-in Fly-out (FIFO) basis with a 2/2 roster, travelling on rostered days.

In this role you will partner with the client’s team on site to deliver competency training and value education to all relevant stakeholders for Hexagon’s Underground products, systems, and services. You will provide customers with ongoing and proactive technical support for their operational needs in cohesion with our technology.

In addition but not limited to the following responsibilities:

• Provide product and service implementation, competency training, and value education to stakeholders, face-to-face and remotely.
• Provide customers with ongoing and proactive technical support and advice through regular communication and system oversight.
• Provide technical support/guidance to other Hexagon business units/teams. Work with engineering and development teams to scope, test, and launch new products and features.
• Maintain, enhance, and adhere to Hexagon and client documentation and reporting standards, systems, processes, policies, and procedures, participating in audits when required.
• Perform quality assurance and quality control checks on products before they are assigned and delivered to site. Present recommendations for continuous improvements and modifications, actioning them as necessary.

We are looking for a Field Engineer / Product Support Engineer with a background in OT technology who is ready for the next step in their career, where your knowledge, skills, experience and passion can be brought to the forefront of your role.

In addition, we are seeking those with the following skills or attributes:

• Prior experience within mining operations working with OT technology would be desirable.
• Prior experience in training and partnering with customers on technology deployment or operational output.
• Ability to build cohesive relationships across a diverse customer and stakeholder group.
• Skilled in both verbal and written communication in English and Bahasa – a must.
• High School Diploma.
• Certificate IV in Information Technology or a related field (desirable).
• Certificate IV in Training and Assessment (desirable).
• First aid certificate – desirable.
• Proven success in collaborating in a customer‑centric, solution‑focused engagement.