Trainee Customer Support Assistant

The employer is Ballycastle Climbing Frames. Be the first point of contact for new and existing customers. Learn how to handle enquiries, manage CRM systems, book appointments and provide excellent aftercare support.

• Serve as the first point of contact for customer enquiries.
• Manage incoming calls, emails and social messages promptly and professionally.
• Record and update customer details on CRM systems.
• Assist in booking appointments, quotations and after sales visits.
• Handle complaints and provide helpful solutions under guidance.
• Follow up with customers to ensure satisfaction after installations.
• Support the admin team with general office and client related tasks.

• Excellent customer service and interpersonal skills.
• Strong organisational and administrative abilities.
• Competence in using CRM or database systems (training provided).

The employer is Ballycastle Climbing Frames. Job start opportunity with information on working hours: standard hours up to 25 hours per week; flexible/reduced hours may be available upon approval by a Work Coach; additional hours may be offered depending on availability, to be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Job Start is open to working-age benefit claimants who are deemed eligible by a Work Coach. If you are on Universal Credit, contact your Work Coach via your Journal. If you are in receipt of any other working-age benefit, contact your local Jobs & Benefits Office at .