Team Leader, Customer Service​/HelpDesk

• Closing Date: 13 March 2026
• Location: Ballycastle
• Salary: Band 3 Level 1 - 4 (£25,683- £26,887per annum)
• Contract: Permanent
• Hours: 37
• Job : TL/BC/02/26

This is an incredible opportunity to work for a customer focused organisation with an excellent reputation of providing housing and support services. Triangle strives to ‘Build Better Lives’ together by building homes and providing accommodation, individualised housing and care support. We promote social inclusion, supporting people to live independently and maintain their tenancies; we also provide support systems to enable adults with a learning disability maintain meaningful employment.

To work with service users and staff team to deliver quality personal care and housing support services to individuals with a learning disability/challenging behaviour enabling them to lead a full and integrated life in the community in which they live. Care and support must be delivered in accordance with the organisation’s core values, customer service standards and customer service guide.

We have a permanent Team Leader post based in Ballycastle. A waiting list will be created for any similar opportunities that arise in the next 12 months.

• Salary scale is Band 3 Level 1 – 4 (£25,683– £26,887per annum)
• 37hours per week
• Some of the benefits include:
• 33 days annual leave,increasing with length of service to a maximum of 40 days(Includes public holidays)
• Enhanced Employer Pension Contribution (6% Employer/ 4% Employee)
• Health Cash Plan
• Employee Assistance Programme
• Weekly overtime payment
• Enhanced Family Leave policy
• Occupational Sick Pay
• Enhanced Personal Development (EPD) Programmes – Part Funded

Triangle Housing Association are committed to being an inclusive employer with a diverse workforce. We therefore encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences.

Anticipated interview dates will be 20th March 2026

• 60 Eastermeade Gardens Ballymoney BT53 6BD