Senior ERP Consultant - Implementation & Customer Success

Implement. Improve. Challenge. Make ERP Actually Work for the Customer. Great ERP consultants dont just implement software they transform how businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. Youll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. Youll combine commercial insight, technical expertise and hands-on problem-solving across the entire customer journey from discovery and implementation to go-live, optimisation and ongoing success.

Ready to own the outcome , challenge the status quo and make ERP genuinely work for the customer? Read on .

The Role at a Glance Senior ERP Consultant UK Field-Based | Extensive UK Travel & Regular Overnight Stays £55,000 £ 65,000  Car Allowance  Benefits Permanent | Full Time Your Expertise: ERP Implementation, Customer Success, Business Process Mapping, SQL, Change & Optimisation, Training, Data and Operational Systems The Opportunity We build ERP software that helps ambitious UK businesses run their day-to-day operations from orders, stock, purchasing and warehouse processes to fulfilment, reporting, finance and customer service.

Customers dont just need software configured. They need someone who can understand how their business works, guide them through change and make sure the system genuinely improves how they operate. As a Senior ERP Consultant, youll work directly with both new and established customers. Youll deliver implementations, improve existing setups, educate users, solve operational problems and make sure customers see the value of the system.

Youll be the trusted expert on the ground running discovery sessions, mapping business processes, challenging assumptions, configuring practical solutions, supporting go-lives and helping users build confidence. This is a small, agile and fast-moving software business, so this isnt a narrow caretaker role. Youll get involved beyond the traditional boundaries of implementation, helping shape how projects are delivered, how the product develops and how customers are supported.

What Youll Be Doing Delivering ERP implementation projects across different industries. Leading optimisation, improvement and change projects within existing customer environments. Understanding customer workflows and translating them into practical ERP solutions. Running discovery, requirements gathering, process mapping, training and go-live support. Configuring solutions and supporting customers through implementation and adoption. Building trusted relationships with senior stakeholders and day-to-day users. Challenging customer assumptions constructively when theres a better way to achieve the outcome.

Using SQL and data investigation to support configuration, troubleshooting and validation. Working closely with Support, Product and Development to resolve issues and improve delivery. Feeding customer insight back into the business to improve the product, process and customer experience. Helping shape how implementation and Customer Success are delivered as the business grows. About You This isnt a role for someone who has simply administered an ERP platform internally.

Youll be an experienced ERP consultant who understands implementation, operational processes and what it takes to guide customers successfully through change. Youll bring:
At least five years experience implementing, consulting on or advising around ERP systems. Proven experience delivering successful ERP implementations and strong customer outcomes. Experience improving, optimising or leading change within existing ERP customer environments. Strong knowledge of processes such as stock, purchasing, order management, fulfilment, finance and reporting. Solid SQL and technical capability, with the confidence to investigate data and get under the hood when required.

Experience running discovery, requirements gathering and business process mapping. Confidence training users and working with non-technical stakeholders. Strong communication skills and the confidence to challenge, guide and influence. The ability to bring structure and calm when customers are under pressure. A practical, proactive mindset and willingness to get involved wherever the customer or wider business needs you. The flexibility to travel extensively across the UK and stay away from home regularly.

What This Role Isnt This isnt a desk-only ERP configuration role. You wont spend your working life sitting remotely and configuring tickets somebody else has scoped. Youll work with real businesses, real operational pressure and sometimes messy problems. Youll need the technical confidence to investigate issues properly, alongside the commercial judgement to understand what the customer is really trying to achieve.

Equally, this isnt purely a new implementation role. A significant part of your value will come from returning to established customers, identifying where they could be getting more…