Service Advisor

Brook Street Recruitment is delighted to be working with our client in Ballyclare to recruit a full-time, permanent Customer Service Desk Advisor
. This is a customer-facing role that plays a vital part in the smooth operation of the service and workshop functions.

• Act as the first point of contact for customers, greeting them courteously and accurately identifying their requirements
• Generate, amend and maintain service schedules, including issuing service reminders
• Manage vehicle and customer databases, ensuring records are accurate and up to date
• Book PSV appointments
• Issue workshop job cards and monitor vehicle progress through the workshop
• Process and close workshop job cards and assist with invoicing
• Make outbound sales and customer care calls while developing and maintaining strong customer relationships
• Prepare maintenance contract quotations and actively sell maintenance contracts
• Liaise closely with the Workshop Foreman to support effective job planning, efficiency and profitability
• Contact customers regarding additional work requirements, providing accurate quotations and obtaining authorisation
• Notify customers upon job completion, clearly explaining work carried out and arranging vehicle collection or delivery
• Maintain high levels of customer satisfaction by delivering the company's Customer Commitments
• Handle customer feedback and complaints professionally and efficiently
• Carry out general administrative duties, including producing daily, weekly and monthly reports, scanning and filing documentation, record archiving and general word processing

• Educated to GCSE level, including English and Maths
• Strong written and verbal communication skills
• Proficient in Microsoft Office / Microsoft Suite

This position operates on a 47-hour working week
, organised on a rota basis and issued in advance to meet customer demand.
Current rota coverage:

• Monday - Thursday: 08:00 - 21:00 - Working one late shift during this time
• Friday: 08:00 - 17:00
• Saturday: 07:00 - 11:00 - usually one in 4 Saturdays

If interested please send CV via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.