Account Executive

Position Summary

As an Sales Co-Ordinator you will be responsible for developing long term relationships with customers.

You will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service orientated.

• Completion of RFQ's from customers
• Negotiating with customers regarding pricing/leadtime for orders
• Processing customer orders
• Progressing any customer queries regarding outstanding orders
• Facilitating business reviews with customers
• Maintain regular customer engagement
• Ensuring the system is updated using active price management including margins
• Analysis of customer schedules to ensure stock availability
• Obtaining up to date forecast information for key customers
• Monthly sales forecasting analysis on key accounts
  
  Creation of commercial invoices and supporting of customer declarations
• Resolving empty bin queries by liasing with customer & purchasing department
• Regular reviews of any invoice exceptions
• Co-ordinate activities with any quality concerns raised by our customers
• Support and collaborate with AR/AP to resolve invoice discrepancies
• Liase with Warehouse operations to ensure timely fulfilment of customer orders
• Generate customers KPI’s as required
• Any other duties as required by management

• Liaising with suppliers regarding pricing/ leadtime for orders
• Product sourcing & resourcing
• Placing PO's with suppliers
• Progressing PO's with suppliers

• Proficient in oral, written, and mathematical skills
• Experience of Microsoft Office package including Excel
• Good time management

This job description reflects the current situation and is subject to change based on the needs of the business