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Pastoral Support Welfare Officer

Job in Ballyclare, County Antrim, BT39, Northern Ireland, UK
Listing for: Education Authority
Full Time position
Listed on 2026-01-15
Job specializations:
  • Education / Teaching
    Guidance Counselor: Social/Educational, Youth Development, Special Needs / Learning Disabilities
  • Social Work
    Guidance Counselor: Social/Educational, Youth Development
Salary/Wage Range or Industry Benchmark: 34434 - 37280 GBP Yearly GBP 34434.00 37280.00 YEAR
Job Description & How to Apply Below

Overview

Post:
Pastoral Support & Welfare Officer

Reporting to:
Pastoral Vice Principal / Designated Teacher for Child Protection

Hours:

36 hours per week

Salary:
Senior Executive Officer | NJC points 23 - 26 | £34,434 - £37,280 per annum

Contract:

Fixed Term (may be subject to extension or reduced for valid reasons)

Note: This post is subject to an annual performance review. The post may be amended in line with developing needs of the School.

Responsibilities
  • Be a member of the School Safeguarding Team and assist in the completion of UNOCINIs if required.
  • Attend case conferences and LAC reviews on behalf of and with students.
  • Undertake home visits as required.
  • Mobilise family, school, and community-based resources to enable the child to learn as effectively as possible in their educational program.
  • Assist in developing early intervention strategies to address pupil needs including mental health, emotional literacy, self-discipline and negative peer and community influences.
  • Ensure up-to-date records of students and family engagement.
  • Utilise evidence from multiple sources to demonstrate impact on a termly basis via a termly review report (students/parental/external feedback, student voice, attendance statistics, case conference attendance statistics, behavioural records and other evidence).
  • Work closely with the Safeguarding team and meet on a weekly basis.
Services to Students
  • Provide crisis intervention.
  • Develop intervention strategies to support academic success.
  • Use restorative approaches to address and reduce conflict and/or wrongdoing.
  • Assist the student to develop emotional literacy and positive social interaction skills.
  • Act as advocate for students in case conferences.
  • Have appropriate programmes and support in place for targeted students.
Services to Parents/Families
  • Develop positive working relationships with parents/carers to support student progress.
  • Provide support to families struggling to access school and community resources.
Services to School Personnel
  • Provide staff with essential information to better understand factors affecting a student’s performance and behaviour (cultural, societal, economic, familial, health, etc.).
  • Undertake assessments on pupils who may have mental health issues.
  • Develop staff in-service training programs on factors that impinge on students’ progress at school (e.g., trauma, neglect, domestic abuse).
  • Work with teachers to strengthen and restore relationships when issues arise.
  • Provide direct support to staff when required.
School-Community Liaison
  • Help the school maintain positive working relationships with external agencies.
  • Identify and build an inventory of local community resources and external support services.
  • Make referrals to appropriate statutory, voluntary, and community organisations when student and/or family support is required.
  • Advocate for new and improved community/school services to meet the needs of students and families.
  • Help the system respond effectively to each student’s needs.
  • Identify, report, and process safeguarding issues.
  • Provide case management for students and families requiring multiple resources.
Terms and Conditions
  • This post is subject to an annual performance review.
  • This job may be altered from time to time in line with the developing needs of the School.
  • Criteria for this post may be enhanced to facilitate shortlisting.
Requirements and Standards

Evaluated at SEO grade, SCP
19-25 (as of 21 March 2023). FLE, flexible working options available.

Person Specification and Applicant Guidance

Notes to applicants include how to demonstrate essential and desirable criteria, shortlisting processes, and disclosure of criminal background where applicable. The Education Authority is an Equal Opportunities Employer.

For disclosures: Note this section contains legal and safeguarding information; applicants should review the guidance accompanying this post.

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