Sales Support Supervisor

Role Overview

Reporting to the General Manager, this is a key aftersales support position responsible for overseeing efficient sales order processing, accurate delivery coordination, and providing dependable support to the sales team. The successful candidate will act as a central link between customers, sales, logistics, and procurement, ensuring seamless operations and a high standard of customer satisfaction.

• Supervise the day-to-day activities of the sales support team, ensuring smooth order processing and on‑time delivery
• Coordinate all sales support and order processing functions across the business
• Ensure accuracy of quotations, sales orders, and invoices, including correct parts, pricing, and stock levels
• Liaise with depot parts teams to schedule and track deliveries
• Monitor order progress and provide proactive updates to customers and sales representatives
• Support the sales team with quotations, pricing, and product availability queries
• Resolve order discrepancies, backorders, and delivery issues in a timely and professional manner
• Maintain up-to-date product, pricing, and inventory data within internal systems
• Work closely with purchasing, logistics, and finance teams to ensure efficient order fulfilment
• Assist with the implementation of sales promotions and special offers relating to parts and accessories
• Contribute to the development of the product range by identifying new opportunities and monitoring market trends
• Undertake additional duties as required in line with the role

• Previous supervisory or team leadership experience is highly desirable
• Proven experience in a sales support and customer service environment is essential
• Understanding of field-based sales operations
• Strong knowledge of heavy vehicle parts, with experience in the commercial vehicle or motor factor industry
• Demonstrable commercial awareness and analytical ability
• Confident decision-maker with strong negotiation skills
• Excellent communication skills, with the ability to build credibility at all levels
• Experience coordinating across multiple departments
• Proactive, flexible, and methodical approach to work
• High level of accuracy and attention to detail
• Self‑motivated, with the ability to work under pressure and adapt to changing priorities
• Strong time management skills and ability to work independently
• Experience producing operational reports and using data to drive decisions
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel
• Full, valid driving licence

This is a full‑time role, working 40 hours per week, Monday to Friday, 08:30 - 17:00. Flexibility may be required outside of these hours to support business needs.

Please submit your CV via the application link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.