Customer Liaison Officer

Your new company
A public sector organisation is recruiting for a Customer Liaison Officer based in Ballymena.
Your new role
As Customer Liaison Officer, you will provide professional, confidential and comprehensive administrative support to a busy community focused department.

Your role will be vital in ensuring smooth day to day operations by delivering high quality administrative, customer service and coordination support.

Key responsibilities include:

• Managing diaries, scheduling meetings and handling incoming communications.
• Providing a full range of administrative services including word processing, maintaining spreadsheets and databases, preparing presentations, photocopying and filing.
• Organising and coordinating events, seminars and training programmes-including booking venues, arranging catering and managing delegate registrations.
• Attending meetings to take notes, prepare minutes and follow up on agreed actions.
• Supporting marketing and promotional activities, including preparing materials and updating online content.
• Assisting with customer enquiries, complaints handling and general service queries.
• Managing bookings and payments for community facilities using both paper based and electronic systems.
• Handling cash in line with organisational procedures.
• Maintaining accurate information systems and complying with relevant policies, including health & safety, data management and quality standards.
• Contributing to departmental plans, performance review processes and continuous improvement initiatives.

• A minimum of 5 GCSEs including English and Maths (Grade C or above) or equivalent.
  AND
• At least 2 years' administrative experience in a busy office environment, including:
  • Managing high volumes of work
  • Prioritising competing tasks
  • Competent use of office technology such as word processing

• A minimum of 4 years' administrative experience in a busy office environment demonstrating the same competencies listed above.

• Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Excellent organisational and communication skills with the ability to handle public enquiries professionally.
• Ability to work accurately, meet deadlines and manage multiple priorities.

• Access to a suitable form of transport to carry out the duties of the role (reasonable adjustments apply where necessary).
• Strong interpersonal skills and the ability to work effectively with colleagues, partners and members of the public.