Customer Liaison Officer

Customer Liaison Officer

Honeycomb is delighted to be supporting a client within the community sector with the recruitment of a Customer Liaison Officer. This is an excellent opportunity for an experienced administrator to join a busy team providing professional, confidential, and high‑quality support across a wide range of community and customer‑focused activities.

• Provide comprehensive administrative and secretarial support including diary management, scheduling meetings, handling calls and emails, and preparing correspondence.
• Maintain accurate records, filing systems, spreadsheets, databases, and reports using Microsoft Office systems.
• Take minutes at meetings and coordinate follow‑up actions where required.
• Organise training sessions, seminars, meetings, and events including venue bookings, catering, travel, and delegate registration.
• Respond to customer and stakeholder enquiries, complaints, and booking requests in a professional and timely manner.
• Support community centre bookings and payments using electronic and paper‑based systems.
• Assist with marketing and promotional activity including online content, publications, awareness events, and stock control of materials.
• Support financial administration processes and handle cash in line with procedures.
• Provide cover and additional support across the wider department as required.

• Minimum of 5 GCSEs (Grade C or above) including English and Maths, or equivalent.
• OR candidates without the above qualifications may be considered where they can demonstrate a minimum of 4 years’ relevant administrative experience.
• At least 2 years’ administrative experience within a busy office environment.
• Experience managing large volumes of work and prioritising competing demands.
• Experience using office technology and Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Strong communication, organisational, and customer service skills.
• Ability to work accurately and efficiently within a fast‑paced environment.
• A full driving licence will be required.

• Training and development opportunities.
• Supportive and collaborative working environment.
• Pension scheme with employer contributions.

Honeycomb is proud to be an equal opportunity employer.

If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly.

Please contact Louise Ward or apply via the link below.

Job reference: 0047dac

Job location:

Ballymena, Antrim, United Kingdom