Guest Services Assistant

Rate of Pay: £12.21 per hour. (£23,810.00 FTE per annum)

Variable Hours - Fixed-term contract (3-month)

1 full-time position available

Start date: ASAP

We are looking for a friendly and professional Guest Services Assistant to welcome visitors to the Dartington Estate. You will be the first point of contact for accommodation enquiries, general visitor questions, and the smooth running of our Guest Services department. This is a varied role that combines customer service, administrative duties, and occasional support in our gift shop.

• Welcome guests and provide excellent customer service at all times.
• Process accommodation bookings, check guests in and out, and maintain accurate records.
• Assist in upselling services and promoting offerings where appropriate.
• Support gift shop operations when required.
• Encourage and respond to customer feedback, following company procedures for complaints.
• Promote a safe, healthy, and secure environment for staff and guests.
• Work flexibly across shifts, including holidays; the department operates 364 days a year.

• Experience in a customer-facing role in a commercial environment.
• Experience using booking systems and strong IT skills (Microsoft Office).
• Excellent communication, interpersonal, and telephone skills.
• Ability to work independently and as part of a busy team.
• Proactive, organised, and able to multitask under pressure.

Closing date: Sunday 1st March 2026

We are family-friendly and offer enhanced maternity, paternity and adoption packages, as well as flexible working options. You will be supported and encouraged to live a full life outside of work, and your whole family can enjoy our award-winning destination, with woodland walks, riverside trails, cafés, restaurants and family-friendly activities, as well as free parking.

You can also enjoy discounts at our Shops at Dartington and Barn Cinema. Additional benefits include special rates for private events, weddings, bed and breakfast stays, room hire and conference packages.

We believe that big ideas can make the world a better place. Our beautiful estate is home to a community of people who nurture new thinking, encourage learning and debate, and inspire one another every day. Dartington has many sides, and that’s what makes our future so exciting. Come and be part of it.

Dartington Trust is an equal opportunities employer. We value diversity and do not discriminate on the basis of protected characteristics. We welcome applications from people of all backgrounds.