Outpatient Receptionist

Outpatient Receptionist

Grade Band 2 Contract Permanent. Part time and flexible working. 23,000 hours per week (Tuesday, Wednesday, Thursday, Friday 5-8 pm, Saturday 8 am‑8 pm; cover on bank holidays 8 am‑8 pm on a rota basis). Job
-0219

DCB.

Employer:

East Kent Hospitals University NHS Foundation Trust, Site Buckland Hospital, Town Dover. Salary: £25,272 pro rata per annum.

An exciting opportunity within the Outpatient Reception team. 0.64 of the shift will be based at QEQM Hospital Margate, and 0.61 will be based at Buckland Hospital Dover.

This post may support one or more teams (Medical or non‑Medical). The focus of this role includes frontline contact with members of the public, keyboard skills, data inputting and frequent use of display screen equipment.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people. Our vision is "great healthcare from great people". Everything we do is guided by our values: “People feel cared for, safe, respected and confident that we are making a difference”. We have a new way of working called "We care", empowering frontline staff to lead improvements day‑to‑day.

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

24 hours will be based at QEQM Hospital Margate, and 22.87 hours will be based at Buckland Hospital Dover.

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
• Experience of having been part of a team.
• Previous experience of working within a busy environment.

• Ability to communicate clearly, both written and verbally.
• Ability to multi‑task.
• Ability to interact with colleagues and other stakeholders courteously.
• Good interpersonal skills.
• Accuracy – pays attention to detail.
• Ability to prioritise and organise own workload to meet set deadlines.
• Experience of working in a customer service environment.
• Able to multi‑task in a fast‑paced environment.

• To adhere to Governance within the Trust to report as per Trust Guidelines.
• Knowledge of Datix reporting.

• Basic numeracy & literacy.
• Educated to GCSE level with A‑C grades in English and Maths or equivalent qualifications.
• Has gained or is willing to work towards NVQ 2 training.

The postholder will have access to vulnerable people in the normal duties of the role, and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. A Disclosure & Barring Service submission will be required to check for any previous criminal convictions.

For inquiries, contact the line manager.