Service Engineering Manager; Aftermarket

Aftermarket Service Engineering Manager

Ballymena

£45-55,000 + bonus

Vickerstock are working in partnership with, a leading UK bus manufacturer, to recruit an Aftermarket Service Engineering Manager to join their growing Aftermarket Division.

Our client, is at the forefront of the transition to zero-emission public transport, developing and manufacturing electric and hydrogen-powered vehicles as part of a greener future for public transport.

What we have to offer:

• Salary £45-55,000
• Discretionary bonus
• Monday to Friday working pattern
• Above stat holiday entitlement
• Life Assurance
• Medicash cash back service

Your Day to Day:

As Aftermarket Service Engineering Manager , you will lead and coordinate all proactive rework activities across customer vehicle fleets, ensuring campaigns are delivered efficiently, cost-effectively and to the highest quality standards.

This is a highly visible, customer-facing role, acting as the key link between Customers, Engineering, Service, Procurement, Supply Chain, Quality and third-party partners.

Rework activity can range from safety-critical and functional issues through to quality improvements and lower-priority enhancements. You will assess requirements, develop delivery plans, manage resources and ensure vehicles are returned to customers as quickly and efficiently as possible.

You will lead and develop a team of four, creating a positive, respectful and accountable environment while maintaining high standards of performance and quality.

Key Responsibilities

• Lead and coordinate proactive vehicle rework and retrofit campaigns.
• Assess campaign scope, risk, cost, resources and timescales.
• Translate technical engineering documentation into practical field implementation.
• Lead, support and develop a team of four.
• Coordinate Service Engineers, contractors and third-party partners.
• Work cross-functionally with Engineering, Procurement, Supply Chain, Quality and 3rd Party Partners
• Manage campaign budgets, materials, stock and subcontractor costs.
• Monitor campaign progress and drive activity through to completion.
• Maintain strong customer relationships and provide clear, timely communication.
• Ensure work is delivered in line with ISO 9001 requirements and Wrightbus quality standards.
• Identify recurring engineering and manufacturing issues and support continuous improvement.
• Provide regular progress updates to senior management

Does this sound like you?

We are looking for an experienced engineering or service professional with strong people-management and customer-facing experience.

You will be someone who:

• Understands technical engineering documentation and can turn it into practical solutions.
• Has experience managing, developing and motivating a team.
• Is confident dealing directly with customers and managing expectations.
• Has strong planning, organisational and commercial awareness.
• Works effectively across multiple functions and with third-party partners.
• Takes a proactive, solution-focused approach to problems.
• Is resilient and comfortable operating in a demanding, highly visible environment.
• Understands the importance of quality, traceability and ISO 9001.
• Can balance safety, quality, cost, customer requirements and operational priorities.

This is an opportunity to join a business playing a significant role in the transition towards zero-emission transport.

The Aftermarket function is critical to ensuring vehicles remain safe, reliable and operational throughout their time with customers.

As Aftermarket Service Engineering Manager , you will be front and centre with customers, making a tangible difference to vehicle availability and customer satisfaction.

Your next steps:

For a free and confidential conversation reach out to Paul Muir on T or E your CV

If you are an experienced engineering or service professional who enjoys leading people, solving problems and making things happen, this is an excellent opportunity with a leading business at an exciting stage of its development.

Skills:
Service Engineering Transport Engineering Rework Vehicles Technical Engineering