Pharmacy Technician; Support Specialist

Pharmacy Technician (Support Specialist)

Ballymena | Permanent (4day week)

Are you Pharmacist or Pharmacy Technician working long hours and weekends? Want to stay in your profession but have a better life balance?

Vickerstock are proud to be partnering with a well‑established, innovation‑led healthcare business based in the Ballymena area to recruit a Pharmacy Technician (Support Specialist). This is a permanent position offering the opportunity to work at the forefront of pharmacy technology solutions in a company currently going through a major scale‑up phase.

A highly competitive salary and excellent benefits package is on offer including:

• £25, (pro rata for 4day week)
• 25 days holiday + 10 statutory days (pro rata for 4day week)
• Private medical cover
• Pension contribution
• Learning and development support
• Free on‑site parking
• A genuinely supportive work culture with a focus on work‑life balance

Reporting directly to the General Manager, this role is perfect for a Pharmacist or Pharmacy Technician who is passionate about customer training, support, and technology adoption. You will play a vital role in supporting client onboarding and delivering a first‑class service experience.

• Assist with providing training on innovative pharmacy automation tools (e.g. robotics, dispensing lockers, eMAR)
• Provide excellent customer service throughout the client lifecycle
• Support the project management of new installations and upgrades
• Assist in system testing and provide product feedback
• Provide technical support for existing customer, working collaboratively within the wider support team
• Conduct market, customer and competitor research to support new solutions, business cases and product development
• Represent the company at trade shows and client events
• Participate in an out‑of‑hours on‑call rota and undertake travel across Northern Ireland, Republic of Ireland and the UK as required
• Contribute to service development through insights and improvement suggestions

(full and comprehensive job description will be shared upon application).

Essential:

• Experience gained in a busy pharmacy environment - happy to speak to Pharmacists, Pharmacy Technicians, or someone from ACT, Robot Operator background).
• A passion for providing excellent customer service, knowledge sharing and training + advice
• Enjoys research, sharing marketplace info/proposals around new opportunities
• Organised, proactive, and able to work independently
• Excellent communication and interpersonal skills - team orientated
• Ability to travel to customer sites

And even better if you have this, however not a deal breaker:

• Experience with pouching robots
• Experience in providing services to Pharmacies and Care Homes

To discuss this unique opportunity in absolute confidence, contact Paul Muir at Vickerstock on  or email

If this opportunity doesn't quite hit the mark, let's get a chat and see how I can help with your next career move.

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