Receptionist Apprentice

Be the welcoming face of a busy healthcare practice. Support patients and clinicians by managing appointments, enquiries, prescriptions, and records while delivering outstanding service, confidentiality, and teamwork in a fast-paced, rewarding environment.

• Making appointments and signposting patients to appropriate services
• Taking requests for prescriptions/passing on relevant information to prescription clerk
• Giving out results under guidance
• Ambulance transport bookings
• Home visit requests
• Deal with general enquiries and complaints
• Contact patients as directed
• Contact other providers as directed

• Register new patients and temporary residents
• Greet and direct patients and visitors
• Making appointments and signposting patients to appropriate services
• Handing out prescriptions or other documents
• Managing online requests from patients
• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Respond to needs of the clinical team
• Collect payments from patients for non-NHS services
• Ensure all paperwork is ready and available for patients to use
• Deal with general enquiries and complaints

Pulling Lloyd George envelopes when requested by doctors, then filing away

• Dealing with requests for repeat prescriptions
• Raising prescriptions as per Practice protocols
• Dealing with queries relating to repeat prescriptions

• Input and extract information from Practice computer system
• Observe health and safety guidelines at all times
• Follow confidentiality and GDPR legislation at all time
• General housekeeping (e.g. keeping reception and waiting areas tidy)
• Attend and contribute to relevant meetings
• Complete all appropriate training
• Follow all guidelines relating to Infection Control as per Infection Control Lead
• Any other reasonable duties as necessary

At The Oaks Medical Centre we have the patients’ needs at the heart of everything we do. We are a dynamic team who are dedicated to excellence and offering the highest standard of patient centred healthcare. We believe in providing high quality care to our patients with a wide range of medical services on offer.