Pharmacy Support Specialist

Pharmacy Support Specialist

Ballymena | Permanent (4day week)

Are you Pharmacist or Pharmacy Technician working long hours and weekends? Want to stay in your profession but have a better life balance?

Vickerstock are proud to be partnering with a well-established, innovation-led healthcare business based in the Ballymena area to recruit a Pharmacy Support Specialist. This is a permanent position offering the opportunity to work at the forefront of pharmacy technology solutions in a company currently going through a major scale‑up phase.

• £25,000‑30,000 (pro rata for 4day week)
• 25 days holiday + 10 statutory days (pro rata for 4day week)
• Private medical cover
• Pension contribution
• Learning and development support
• Free on‑site parking
• A genuinely supportive work culture with a focus on work‑life balance

Reporting directly to the General Manager, this role is perfect for a Pharmacist or Pharmacy Technician who is passionate about customer training, support, and technology adoption. You will play a vital role in supporting client onboarding and delivering a first‑class service experience.

• Assist with providing training on innovative pharmacy automation tools (e.g. robotics, dispensing lockers, eMAR)
• Provide excellent customer service throughout the client lifecycle
• Support the project management of new installations and upgrades
• Assist in system testing and provide product feedback
• Provide technical support for existing customer, working collaboratively within the wider support team
• Conduct market, customer and competitor research to support new solutions, business cases and product development
• Represent the company at trade shows and client events
• Participate in an out-of-hours on‑call rota and undertake travel across Northern Ireland, Republic of Ireland and the UK as required
• Contribute to service development through insights and improvement suggestions

(full and comprehensive job description will be shared upon application).

Essential:

• Experience gained in a busy pharmacy environment – happy to speak to Pharmacists, Pharmacy Technicians, or someone from ACT, Robot Operator background).
• A passion for providing excellent customer service, knowledge sharing and training + advice
• Enjoys research, sharing marketplace info/proposals around new opportunities
• Organised, proactive, and able to work independently
• Excellent communication and interpersonal skills – team orientated
• Ability to travel to customer sites

And even better if you have this, however not a deal breaker:

• Experience with pouching robots
• Experience in providing services to Pharmacies and Care Homes

To discuss this unique opportunity in absolute confidence, contact Paul Muir at Vickerstock on .

If this opportunity doesn't quite hit the mark, let's get a chat and see how I can help with your next career move.