Associate Platform Manager - IT Service Management

Associate Platform Manager - IT Service Management at HM Revenue & Customs

Bristol, England, United Kingdom. Hybrid working 60% of your working week.

£56,888 package (base £44,110 + Pension £12,778 PA STC)

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is building a modern, digital tax administration. Our digital transformation programme is ambitious, exciting and award winning. This programme is the envy of other government organisations and it will make HMRC one of the most digitally sophisticated tax authorities in the world.

Now is a fantastic time to start building your career in our exciting, creative and world-class IT team. If you want to learn a lot, help others do the same and be part of delivering public service that makes a real difference, HMRC is a great place to do that.

Enterprise Integration Services (EIS) are at the heart of the HMRC Chief Digital Information Officer (CDIO) group. EIS handle HMRC's core integration/middleware services, taking care of over a billion transactions every year and connecting hundreds of HMRC services.

We provide platforms for delivering Application Programming Interface (API) access to HMRC systems. We also provide artefacts and support for API customers (software developers and other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services.

We use modern open-source products and work in an Agile way to deliver flexible, effective integration solutions.

The CDIO Chief Engineering and Platform Office Team manage IT services across platforms and multiple channels, ensuring service availability, performance and process maturity across this landscape.

As an Associate Platform Manager in our Service Management team, you will work closely with internal delivery teams, third-party suppliers and other HMRC business areas to optimise the performance of HMRC’s integration/messaging services.

You will also work closely with the Head of Services and Support and play an instrumental role in the migration of legacy enterprise integration services to the new integration platform. You will have a track record of using your own initiative to good effect and making fact-based decisions on service management and support issues. You will have a reputation for achieving the highest performance standards.

You will be self-motivated, a confident communicator with strong interpersonal skills and have a commitment to continuous improvement in self and others. This is an exciting opportunity suited to someone who enjoys working in a dynamic environment, proactive, enthusiastic and prepared to take on and lead on any issues, with colleagues and with third party suppliers.

• Managing EIS service commitments and governance, monitoring service performance, managing change, incidents and problems.
• Providing end to end service management of existing legacy services, including transitional activities.
• Delivering service improvement, support and enhancements whilst minimising operational risks and maximise cost savings.
• Responsible for YOY legislative changes within EIS.
• Delivering a seamless integration service experience for HMRC business areas and customer groups.
• Establishing, managing and maintaining collaborative stakeholder and supplier partnerships.
• Managing supplier performance and relationships in line with EIS requirements and business commitments.
• Understanding of EIS Asset Management and Financial Management.
• The role is suitable for an individual with extensive knowledge and experience of IT Service Management within large organisations…