Outbound Product Management Lead; Cybersecurity

• Full-time
• Employee Type:
  Regular
• Region: EMEA - Europe, Middle East and Africa
• Work Persona:
  Flexible or Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the Role

We are seeking a strategic, technically adept Outbound Product Manager (OPM) lead to drive the growth and success of our Security Operations (Sec Ops) product portfolio across the Europe, Middle-East, and Africa (EMEA) region.

As our EMEA OPM lead, you will serve as the regional product authority - connecting our innovation in Unified Security Exposure Management, Security Incident Response, Threat Intelligence, Data Loss Prevention and AI‑driven security operations with the customers, partners, and go‑to‑market teams who bring those capabilities to life.

Your work ensures that our Sec Ops solutions are understood, adopted, and successful in EMEA. You will collaborate deeply with account teams, customers, inbound PM, product marketing, product excellence, and partners to activate go‑to‑market motions, influence product investment with regional insights, and ensure customer outcomes that translate into measurable business impact.

Responsibilities

Regional Product Leadership for Security Operations

• Act as the authoritative Sec Ops product expert for EMEA, able to articulate capabilities, differentiators, and roadmaps across VR, USEM, SIR, AI‑powered automation, Attack Surface Management, Configuration Compliance, and more
• Provide field leadership and guidance onhow our Sec Ops portfolio solves real security‑operations challenges
• Represent EMEA needs, customer patterns, competitive pressures, and regulatory considerations back to inbound PM and BU leadership
• Localize and execute Sec Ops launch, enablement, and adoption strategies tuned to regional buyer personas (CISO, SOC Director, Risk Officer), maturity levels, and industries
• Drive field readiness: create content, demo narratives, competitor positioning, pricing guidance, objection‑handling, and partner‑enablement materials
• Ensure regional sellers and technical teams can confidently engage customers and prospects

Customer, Partner & Analyst Engagement

• Lead EMEA customer meetings, roadmap sessions, security briefings, and technical workshops
• Support strategic deals by clarifying product value, guiding solution design, and addressing customer blockers
• Build strong relationships with Security leaders, architects, and end user communities
• Inspire, enable and support partner sales and delivery teams, and ecosystem influencers
• Contribute to customer advisory boards and regional user groups
• Foster customer success and collect stories that demonstrate measurable value
• Track and synthesize EMEA‑specific dynamics: threat landscape trends, regulatory drivers (e.g., NIS2, DORA, UK Cyber Essentials), cloud‑security adoption, Dev Sec Ops  transformation patterns, and SOC modernization trends
• Provide competitive insights across VR, ASM, SIEM/SOAR, Cloud Security, CTEM, and AI‑driven Sec Ops markets
• Feed insights back to inbound PM and leadership to shape roadmap prioritization, partnerships, and investment strategy

Cross‑Functional Leadership

• Serve as the bridge between inbound PM, engineering, product success, sales engineering, marketing, and customer success for all EMEA Sec Ops motions
• Partner with inbound PM on early‑design feedback, customer validations, roadmap clarity, and product quality signals specific to EMEA deployments
• Collaborate with ecosystem teams on demos, reference architectures, bootcamps, and technical enablement

What Success Looks Like:

• Clear and compelling EMEA‑specific product positioning that accelerates pipeline,…