Technical Enablement Manager

Overview

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth.

Come join our team and help us create secure cloud environments that allow the best companies to move faster.

The Technical Enablement Program Manager, Post-Sales is a critical hire focused on the long-term success of the Post-Sales teams who serve our customers. This role owns the strategy and creation of dedicated enablement programming for our growing and constantly evolving Post-Sales team members (Support, Professional Services, and Customer Success). You are the owner and conductor of all enablement programming to ensure role efficacy and the steward of our post-deployment product expertise.

You will work upstream with Post Sales leadership, operations, Product, Product Marketing, and our enablement teams to ensure that as our processes evolve and product grows, our technical field teams have the deep-dive knowledge required to implement, troubleshoot, and ensure customer adoption and renewal.

• Design programs to ensure customer success: You are the brain and strategic insight building impactful programs that ensure our post-sales team has the product, process, tool, and best practice knowledge and skills needed to ensure customer adoption, high CSATs, and efficient, effective Wiz implementation. You drive our teams to excellence with measurable, worldwide programming.
• Ensure technical efficacy: Be the voice of the post-sales field on New Product Introductions. You'll rapidly absorb complex architectural changes and translate them into actionable, high-impact technical requirements—answering the essential questions for our post-sales teams: "How do we deploy this?" "How do we troubleshoot it?" and "What are the known limitations?"
• Build the Technical Toolkit: Convert product updates into the "Survival Guide" the field uses every day. This includes everything from implementation playbooks and API documentation summaries to troubleshooting trees and health check checklists.
• Drive Operational Alignment: Partner with key stakeholders in Operations, Strategic Programs, and Post-Sales leaders directly to ensure global alignment of Post-Sales roles, elevating best practices and driving consistency.

• Lifecycle Knowledge Manager: Working with our content builders and governance teams, you take full responsibility for the key materials needed for your roles to succeed. You will consistently review, refresh, and retire outdated implementation guides and support documentation to ensure our post-sales knowledge base is always current and technically accurate.
• Technical Liaison: Serve as the strategic hub between the Customer Success/Support leadership (who defines role-based gaps) and the Content Creation/LXD team. You will translate complex technical workflows into precise content requirements and lab scoping documents for production. When you’re at your best, our SMEs spend more time with customers and less time on content.
• Facilitate Key Sessions: You’re not just a partner behind the scenes, you are the face of technical enablement programming for your audiences. You lead key enablement sessions, can create a killer deck, and get to know your audience well.

• Post-Sales Impact: Go beyond delivery by actively measuring the effectiveness of technical enablement. Use support ticket data, implementation success rates, and field feedback to…