Head of Product - Digital Channels & Platform

Head of Product - Digital Channels & Platform

Number of Positions: 1

Contract Type: Full Time

Working Hours: 37.5

Location: UK / Remote

Closing Date: 21/06/2026

Job Category: IT

Region / Division:

Business Unit:

The Head of Product – Digital Channels & Platforms is accountable for defining, building, and scaling Dechra’s global digital channel ecosystem, including web assets, digital experience platforms, and the supporting digital commerce capabilities. The role ensures a consistent “One Dechra” customer experience across markets in partnership with marketing following brand guidelines and leveraging marketing assets and content.

This role leads the development and execution of the product roadmap and is accountable for delivery of agreed outcomes and customer experience across web and owned commerce. It operates within a clearly defined RACI—working in close partnership to support integrations, experience consistency, and cross-domain dependencies—while functional teams retain accountability for their platforms, ensuring global consistency with controlled local execution.

• The role is the global product lead for Dechra’s web and digital experience platforms that support customer discovery, education, and engagement.
• Responsible for the effective management and optimisation of the global web technology stack, including CMS, hosting, performance, security, accessibility, privacy, and regulatory compliance.
• Applying and contributing to defined web architecture, standards, and guardrails including content models, component libraries, APIs, deployment pipelines, and release controls.
• Supporting platform lifecycle management including vendor selection, roadmap, contract management, upgrades, and technical debt.
• Works with engineering and platform teams to support integration reliability and data flow between web platforms and Martech, CRM, CDP, DAM, consent management, and analytics systems.
• Establishing a global-to-local operating model that enables market execution within clearly defined platform standards and governance.
• Delivering web platform performance against technical KPIs, including availability, speed, scalability, SEO readiness, content reuse, and cost efficiency.

• The role is product lead for Dechra’s global owned digital commerce platform.
• Contributes to and leads delivery of the commerce platform roadmap in partnership with engineering and enterprise teams.
• Supports delivery of key transactional capabilities including product catalog, pricing display, promotions, cart, checkout, payments, tax, subscriptions, and order history.
• Works with enterprise system owners to enable integrations, including ERP, pricing engines, payment service providers, tax engines, fulfilment and logistics partners.
• Supports delivery of security, performance, scalability, and regulatory compliance requirements.
• Supports rollout of a repeatable model across priority markets with controlled localisation.
• Support delivery of commercial and technical KPIs, including digital commerce revenue, active buyer penetration, conversion, platform reliability, and reduced cost to serve through self‑service.
• Accountable for digital channels across the commercial technology ecosystem, with responsibility for delivery of agreed product outcomes and customer experience improvements.

• Establishes and enforces strong product management disciplines across discovery, prioritisation, backlog management, release planning, and outcome‑based delivery.
• Supports governance processes for platform lifecycle, vendor performance, and technical priorities.
• Drives global adoption while respecting local regulatory and commercial requirements.

• Marketing teams:
  Ensure digital channels consistently reflect approved content strategy, brand positioning, and design standards.
• Dechra Technology teams:
  Build strong partnerships to ensure delivery of integrations, data integrity, and platform security.
• External stakeholders:
  Manages relationships with digital channel strategy partners and core technology platform…