Technical Architect - ServiceNow - SC Cleared

Technical Architect - Service Now

Must have an Active Security Clearance.

The successful Technical Architect will act as a trusted advisor across project teams and customer stakeholders, ensuring solutions are technically robust, aligned to best practice and governed effectively throughout delivery.

• Design and deliver complex Service Now architecture solutions aligned to customer requirements.
• Create and govern high quality solution documentation and architectural artefacts.
• Act as the senior technical authority and decision maker across project teams.
• Promote Service Now governance, standards and best practice adoption.
• Support development of Service Now products, processes and services.
• Mentor junior team members and support technical capability development.
• Analyse complex problems and deliver effective technical solutions.
• Communicate technical concepts clearly to both technical and non‑technical stakeholders.
• Support customer engagements, project delivery and architectural governance activities.

• Service Now Certified Application Developer (CAD) certification.
• Service Now Certified System Administrator (CSA) certification.
• Service Now Certified Implementation Specialist (CIS) ITSM certification.
• At least one additional CIS certification.
• Certified Technical Architect (CTA) or working towards accreditation.
• Experience delivering Service Now on‑premise implementations.
• Strong understanding of ITIL, NIST and Case Management processes.
• Experience with JavaScript scripting and Service Now customisation.
• Strong architectural documentation and diagramming capability.
• Good understanding of Microsoft technologies, cloud solutions and networking.
• Strong communication, leadership and problem‑solving capability.

Travel to customer locations may be required, including overnight stays. Occasional evening or weekend work may be required. Role involves direct engagement with customer technical teams and process owners.

We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.