IT Service Support Analyst

Help support the technology behind the UK’s digital record!

We’re looking for an IT Service Support Analyst to join our IT Operations team.

At The National Archives, technology underpins how the UK’s digital record is preserved, accessed and protected. The Service Desk is central to ensuring those services remain reliable, secure and trusted.

This is a hands‑on role providing first‑line support across a wide range of IT services and technologies. You’ll act as the first point of contact for incidents and service requests, helping restore service quickly while delivering a high standard of customer experience.

You’ll work closely with colleagues across Infrastructure, Security and Digital teams, as well as third‑party suppliers, contributing to the smooth running and continual improvement of live services.

You’ll also be joining a well‑established and supportive team environment where learning, collaboration and development are encouraged.

Location:

National Museum Directors' Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN
.