Service Desk Analyst - Level 2 (Fixed term contract -6 months

Job type: Temporary
Location: Wrightbus
Closing date: Thursday 27 Aug :00
The

Job Summary:

Wrightbus is the fastest growing production company in Europe. We are looking for a Service Desk Analyst Level 2 who will be responsible for providing IT support to internal customers, both on-site and remotely.
This role is a fixed-term contract for 6 months.

The Role:

• Provide Day-to-day support and maintenance of company's LAN, WAN, Wi-Fi and Firewall infrastructure.
• Diagnose and resolve hardware and software issues.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Update customer data and produce activity reports.
• Work within Active Directory/Group Policies/M365 Admin
• Contribute to ongoing improvement projects.
• Log incidents and respond to service requests accurately,
• Experience in managing and resolving IT Infrastructure and security incidents, conducting root cause analysis and implementing corrective actions.
• Maintain detailed records of incidents and resolutions.
• Investigate and troubleshoot technical issues related to desktops, laptops, printers, and mobile devices.
• Collaborate with colleagues to identify root causes and implement solutions.
• Coordinate with external vendors for hardware and software problem resolution.
• Create and update knowledge base articles for common issues.
• Document procedures and best practices for future reference.
• Provide basic training to end-users on IT tools and applications.
• Promote self-help resources to empower users.

• 4 years Equivalent experience in supporting, implementing, and managing IT services.
• Incident logging & resolve
• Troubleshooting users IT issues.
• End user IT support.
• Hands on experience using and administering Active Directory, Office 365, desktop applications
• Proven experience in network administration, configuration and securing network environments.
• Demonstrates an analytical approach to problem solving.
• Communicates fluently orally and in writing in English.
• MS Windows 10/11
• Wired & wireless network troubleshooting.
• MS Teams
• MS Office