Customer Service Adviser

# Customer Service Adviser Region:
Northern Ireland

Location:

Ballymena Job reference: ANEE
01919## The role
** Customer Service Adviser*
* ** From £26k (dependent on experience)*
* *
* Location:

Ballymena*
* ** Monday – Friday 9am-5pm*
* ** Introduction to NFU Mutual
** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service  to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first.  
** About the Agency
** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of  our values. We champion the personal approach to customer service that NFU Mutual are famous for.  

An exciting opportunity has now arisen within Mid and West Antrim Agency based in Ballymena.  
** About the role
** As a Customer Service Adviser, you will contribute to the effective and efficient running of the agency, identifying and pursuing opportunities to contribute to the achievement of targets including sales and lead generation for general insurance and lead generation for financial services together with meeting customer service standards:  
• Review and process amendments to policies arising from changes to cover and circumstance, seeking opportunities for  cross-selling, meeting customer service standards and ensuring cover is appropriate.  
• Deliver and contribute to the effective and efficient running of the agency including managing and directing  correspondence, processing renewals and processing policy amendments.  
• Maintain customer relationships, to enhance and protect NFU Mutual’s reputation and brand.  
• To sell, within licensed authority, motor and home products, ensuring compliance with sales quality and advice standards.  
• Check, process and manage accounting transactions, including premium collection and policy cancellation.  
• Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to  customers to meet the requirements and standards of NFU Mutual and the agency.  
** About you*
* • Candidates will demonstrate drive, energy and enthusiasm required to promote a positive learning environment and sales culture.  
• Candidates will have a minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C or above.  
• An understanding of agriculture would be beneficial but not essential.  

Our commitment to you  You can expect full supported training in a professional, hardworking, friendly, and supportive environment.  
** Benefits*
* • Pension scheme  
• Onsite parking  Please apply in writing with CV and covering letter to: caroline  
** Closing date for all applications: 27th March 2026.*
* ** Please note you will be employed by an agent of NFU Mutual and not by NFU Mutual directly.*
* ** We are an Equal Opportunities Employer.
** Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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