Technical Services Manager - Northern Counties and Field Based

Location:

Northern Home Counties and Field Based

Our Client is a recognised leader within their sector of specialist inks and this is a fantastic opportunity for a potential career path into Technical Services Management or Production Management.

• Reporting to the Technical Director you will work as part of a laboratory based team to provide technical support on‑site at customer print trials, ensuring their success and to provide technical support for customer enquiries by undertaking internal testing of ink samples from trials.
• Investigating quality complaints and identifying potential internal process improvements.
• Also to be expected to carry out a range of tasks in the laboratory such as QC testing and colour matching as required.
• The role requires directly working with the customer with frequent overseas travel.
• Key relationships include working closely with Production, Technical, Sales, and Commercial teams.

• Attend customer trials to ensure that products are run under optimal conditions, and adjust inks as necessary during trials to achieve customer requirements.
• Maintain accurate records of trial operating conditions and results, and capture and document lessons learnt.
• Carry out technical work and assist in problem solving for customer enquiries to an agreed standard.

Required:

• Relevant technical experience in the application of paste printing inks
• Comprehensive experience of running printing trials and trouble shooting on press

Preferred:

• Background in offset or intaglio printing
• Experience in colour matching both visually and with spectrophotometers