Cleaning Supervisor

Diversity and Inclusion Vision

West Midlands Police is a Disability Confident Leader and operates a Disability Confident Interview Scheme. The employer may limit interview offers to disabled and non‑disabled candidates in high‑volume situations, selecting those best meeting essential criteria.

Facilities Management currently have a number of Cleaning Supervisor vacancies within our Corporate Asset Management Department.

Travel/mileage expenses incurred during working hours between different sites can be claimed for.

The department consists of 3 key business areas:
Fleet Services, Estates and Facilities Management.

There are 2 positions available for this role – 1 Central, 1 Eastern & 1 Western. Please specify which area you wish to apply for in your application.

• To supervise the delivery of a cost effective and efficient internal cleaning service across the Police estate in accordance with approved service specifications, and appropriate use of resource.
• Daily supervision and utilisation of cleaning operatives and materials to ensure cleaning services are maintained to agreed levels, within a designated site or cluster of sites depending on size.
• Complete regular quality assurance checks to ascertain cleaning standards are being met in line with key performance indicators (KPI’s), and ensure corrective action is taken where standards fail.
• Maintain accurate stock control records of all cleaning materials and equipment, including regular updates of electric equipment inventories and to make all equipment available for annual PAT tests.
• Monitor service contracts under the responsibility of Facilities Services, including waste, laundry, washroom and window cleaning, and report back on service arrangements and performance of the service providers.
• Instruct cleaning operatives on the correct use of equipment and materials and safe working practices, to ensure they comply with BICSc Best Value guidelines and Health and Safety Regs.
• Report on all matters relating to staff attendance and performance, and complete documentation to support these matters.
• Ensure timely and accurate completion of relevant documentation as requested by line management, including Health and Safety info and risk assessments.
• Authorise cleaning operatives annual leave ensuring that vacant work schedules are covered, and record leave onto MyTime System.
• Report faults and repairs to the Maintenance Helpdesk, or any Health and Safety matter to the relevant staff member for action.
• Manage meeting rooms and facilities to ensure that they are always ready for use with correct equipment and furniture.
• Conduct Performance & Development Reviews with cleaning staff.
• Circulate verbal and written information to cleaning operatives and management to ensure communication channels remain open. Partake in regular team meetings, as necessary.
• Complete cleaning activities where there is a shortfall or where needed to ensure the service is delivered in full.

• To possess or be working towards a certificated qualification in Cleaning related services.
• Previous experience of managing team of cleaners and prioritising workloads.
• Use of IT equipment including email, Teams, Word and Excel.
• Able to travel between police buildings as required.
• Attention to detail.
• Must demonstrate the ability to work on initiative and possess good interpersonal skills.

• To undertake learning and development in order to perform other duties of same grade or graded at a higher level.
• Health & Safety Qualification.

• The post holder may be required to vary the normal hours of attendance and work on weekends or Bank/Public Holidays at the requirement of the service.
• May include a weekend or evening roster to be single point of contact for cleaners working in an evening, Bank Holiday or Weekend - inclusion in standby Rota 1 weekend in 6.

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel,…