Senior HCM Implementation Project Manager

Senior HCM Implementation Project Manager

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Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award‑winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise – Makes Work Life Better™ – reflects our commitment to employees, customers, partners and communities globally.

The Senior HCM Implementation Project Manager is responsible for the management of complex, multi‑dimensional customer‑specific engagements to implement Dayforce HCM solutions. Leveraging Dayforce’s implementation methodology, the Project Manager drives the delivery of services according to the agreed scope, timeline and budget and ensures a high level of customer satisfaction. The Project Manager manages multiple concurrent projects and/or complex projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery.

The Project Manager builds a constructive working relationship with the customer and is accountable for deliverables, timeline and budget, as well as coaching the project team to success. The Project Manager may also deliver Organizational Readiness consulting in support of Dayforce’s Organizational Readiness toolkit.

• Manage multiple, concurrent projects and/or manage complex, multi‑dimensional projects ensuring quality, on‑time and on‑budget implementations
• Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
• Utilize a mix of global resources within a matrix environment to ensure maximum productivity
• Utilize Dayforce’s methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction
• Set and manage customer expectations in regard to: project scope and timeline, Dayforce and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
• Present and manage sign‑off of key milestones and deliverables, such as project kick‑off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
• Effectively transition customers to Support
• Participate in and/or lead project health checks and post go‑live analysis on completed projects with PMO
• Ensure High Customer Satisfaction and Referenceability
• Contribute to enhancement of Dayforce implementation methodology and PMO; provide feedback on tools and templates; lead best practice and methodology improvement initiatives
• Participate in Continuing Education sessions
• Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
• Mentor consultants and project managers on best practice consulting re: facilitating workshops, soliciting and documenting requirements

• Bachelor’s degree or equivalent experience
• PMI/PMP certification preferred.
• 5+ years of experience project managing complex, multi‑phase human capital management application implementations
• Skilled in building and maintaining productive relationships with implementation partners and vendors, ensuring high‑quality deliverables and consistent project outcomes.
• Significant experience developing and managing multi‑workstream project schedules, preferably using Microsoft Project and Microsoft Visio
• Solid experience in business process mapping
• Experience in change management an asset Technical Skills Requirements
• Experience managing software implementations in a SaaS / Cloud computing environment preferred
• Understanding of relational databases and SQL and asset
• Experie…