Service Manager

Job Posting Title Service Manager### Description & Requirements
** This role is based in Oxfordshire, so you need to live locally or within a commutable distance.
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** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Service Manager is accountable and responsible for the successful delivery of a Healthy Lifestyle Service. They will support and lead a team of Team Leaders, Health & Wellbeing Coaches, Nutritionists and Community & Partnership Engagement practitioners to deliver a continuously developing service which meets and exceeds our contractual terms and demonstrates improvements in health inequalities across a geographical area.

As part of this the Service Manager will:
• Lead, motivate and support the day-to-day operations of the contract, ensuring the team are appropriately trained/competent to provide lifestyle and screening, person-centred behaviour change services to the highest possible standards of care.  
• Create and deliver an effective strategy to achieve participant and partnership engagement that maximises referrals to the service and drives positive outcomes.  
• Responsible for ensuring an evidence-based approach that quantifies and qualifies impact through robust data capture, reporting, feedback, and case studies.
1. Manage, lead, and deliver all contract performance and financial targets including:
2. Create and establish strong working relationships with internal and external stakeholders and partners
3. Ensure Quality/Process and Procedures are embedded:
4. Recruiting and developing teams to ensure they are embedded within Maximus and satisfy all required knowledge and quality standards, encourage learning and innovative culture, capturing best practice to inform service design and improvements
* Facilitate and/or provide formal and informal training to ensure teams meet the required competencies and skills required
* Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs)
* Ensure the whole team are appraised annually, celebrating success and individual growth, whilst creating space and opportunity for any areas of development to be addressed
* Ensure the teams wellbeing is closely monitored and adopt proactive approaches to drive a compassionate, collaborative and respectful value-led culture
* Participate in the induction of all new staff, keep accurate and up to date personnel files and ensure mandatory training carried out in a timely manor
* Create a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company values.
5. Clinical Governance / Audit  
* Ensure the services complies with auditable standards and evaluation relating to use and effectiveness of the service, including comparison with other services provided in other areas
* Ensure clinical policies, processes are adhered to by the team across the service
* Support with research (as required) to proactively build our portfolio of evidence and innovation
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* Note:

** This is not an exhaustive list. The Service Manager is expected to carry out all other duties as may be reasonably required.
* Achievement of Key Performance Indicators (KPIs), quality and compliance targets
* Adherence to quality standards, policies, and procedures
* Deliver strategy to market and promote the service to ensure referrals to the service are appropriate, in line with targets and match inclusion criteria requirements
* Ensure service risks, barriers and issues are identified and contingency plans are agreed with Senior Management Team
* Create links and pathways with local services, community organisations and agencies that complement the aims of the service
* Ensure effective working relationships with locally based health improvement…