Head of Quality & Systems

Job type:
Permanent

Location:

Wrightbus Closing date:
Tuesday 01 Sep 2026 08:00 "We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications." The

Job Summary:

Wrightbus, a fast-moving company that has experienced significant growth over the past year, is seeking a Head of Quality and Systems to lead the design, implementation, and management of its ISO 9001 Quality Management System.

The Role:

Strategy and Development Responsibility for Quality activities across the business, including monitoring and reporting on KPIs to ensure projects are delivered on cost, on time, and to the highest quality standards. Drive continuous improvement through developing and progressing quality systems and operational processes. Develop and implement technical improvement strategies in response to non-conformances raised through audits and customer complaints. Lead and manage the quality function from new product conception through to warranty analysis.

Drive culture change and business performance improvement to deliver strategic goals. Quality Assurance Functions Lead internal ISO 9001 QMS audits and participate in external and third-party audits. Plan and lead 3rd party ISO and COP audits. Update, revise, implement, and maintain the Quality Management System (QMS) and associated procedures. Build and maintain relationships with external auditors to ensure effective implementation of quality systems, processes, methods, and tools.

Lead quality objectives and support new customer contracts and NPI projects. Quality Control Investigate and resolve non-conformances, identify root causes, and implement corrective actions. Communicate quality matters effectively with internal and external stakeholders. Incorporate lessons learnt into new customer contracts and quality documentation. Train others in quality systems and procedures. Undertake internal audits, maintain records, analyse quality trends, and report against agreed quality metrics.

Risk Management Monitor and review internal controls to ensure compliance with regulatory, legislative, and best practice requirements. Implement and maintain risk management, assurance, and business continuity frameworks. Risk assess compliance, quality, and legality requirements, introducing process improvements and training where required. Investigate customer complaints and establish effective corrective and preventative actions to prevent recurrence. The Requirements:
Third level qualification in Engineering or a related discipline (or equivalent) Minimum of two years' complex/escalated complaints handling experience with performance management and/or quality assurance experience

Experience of leading a quality team Significant experience of operating within ISO Quality Management Systems

Experience of implementing or creation of quality management system (QMS) Extensive knowledge and experience of manufacturing, engineering, and Quality Management Systems Proven track record of people management, working with staff, customers, and suppliers Ability to lead, manage, monitor, and present progress reports through quality management systems and reporting of KPI's Practical experience and demonstrable knowledge of third-party auditing and compliance with relevant certification and accreditation standards Proven experience of working in a similar leadership role Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers Benefits Include: 7% employer pension contribution 10% discretionary annual bonus £10,148 car allowance Private medical insurance for the employee wbstaff To be considered for this role you will be redirected to and must complete the application process on our careers page.

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