Store Manager, Retail & Store Manager

At Henderson Group, we are proud to be Northern Ireland’s leading food service provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Food service and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're a family‑owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others.

We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well. At Henderson Retail, we’re an Investors in People Platinum accredited employer. We're the biggest in the market and continuing to grow with new store openings and current store expansions. Depending on the convenience format, in addition to grocery, our range of in‑store services includes Post Office, Occasions, Butchery and Food‑to‑Go solutions with hot food, deli, coffee and in‑store bakeries under internal/external brands such as Barista Bar, Daily Deli, Delish, Greggs® and Subway®.

We currently operate over 100 retail stores in NI and have exciting plans to expand further in the near future.

We are looking for talented individuals to join us at the Store Manager level as part of our growth campaign. We aim to recruit a pool of skilled Retail Managers across various locations in Northern Ireland to participate in our intensive store manager training program and be ready to lead one of our fantastic store teams in 2026.

Successful candidates will have the opportunity to secure positions in various locations across Northern Ireland. If you’re passionate about retail and serviced food and want to work for the best, there’s never been a better time to join us!

As a Store Manager, you will inspire your team to deliver the highest level of customer service whilst ensuring they are happy, motivated, well trained and feel proud of their role within the local community. If you thrive on achieving excellent retail results and love being at the heart of the community, you’ll love life in a company-owned store at Henderson Retail.

You’ll uphold high standards while driving sales and other KPIs and managing costs.

You will be required to cover the Post Office when required as part of this role.

• Provide effective team leadership and management to the store staff to motivate and support your team to achieve targets and objectives.
• Oversee and ensure the smooth running of the store.
• Deal with all customer queries consistently in an effective and professional manner.
• Set, drive and achieve sales, gross profit margin, net margin, waste and other KPIs.
• Ensure merchandising and presentation of store is of the highest standard.
• Recruit, train, organise and control staff levels to guarantee team excellence.
• Manage employee rostering and annual leave and maintain secure records.
• Actively live our values of Ambition, Customer First, Teamwork and Integrity.

• A minimum of 2 years’ experience leading and developing a team at a senior level within a fast-paced retail environment.
• Experience of effectively managing targets and controlling costs.
• Commercial awareness of the wider food retail sector and ability to utilise that knowledge to drive sales performance.
• Ability to manipulate and interpret data to support sound commercial and business decisions.
• Competent in the use of IT packages including Microsoft Office and retail technology systems.

• Customer focus with the ability to motivate and inspire others.
• A capable leader with a natural flair for leading and developing a high performing team.
• Time‑management, delegation and problem‑solving skills.
• Ability to prioritise and multi‑task.
• Genuine passion for local community retailing, food trends and shopper habits.

• Previous store management experience in the convenience market.
• If you have applied previously for the same role, you’ll have to wait 6 months from the date you originally applied before re‑applying.

As part of this role, it will be…