Sales and Customer Support Assistant

THE EMPLOYER IS: GHOSTBOND UK LTD.The Sales & Customer Support Assistant will work within our sales and customer service team, handling incoming and outgoing customer communications, processing orders, and supporting day-to-day operations. The participant will learn how to manage customer accounts, use professional CRM and order management systems, and gain hands‑on experience in sales administration. The role includes calling existing customers to check stock levels and offer product support, ensuring excellent service and continued business relationships.

There is the possibility of full time employment after this placement.

• Entering and updating customer orders within the CRM and order management system.
• Contacting existing customers to discuss product needs and take replenishment orders.
• Processing returns, exchanges, and refunds in line with company procedures.
• Recording and reconciling card payments through the payment service provider.
• Learning product details and providing accurate information to customers.
• Tracking deliveries and liaising with couriers to resolve order or shipping issues.
• Preparing quotes and assisting the sales team with follow‑up communications.

• Basic computer literacy (Microsoft Office or Google Workspace).
• Ability to follow structured sales and customer service procedures.
• Willingness to learn new software systems (CRM, order management, and payment tools).
• Experience in sales, customer service, or retail (not essential but advantageous).
• Understanding of telephone‑based sales or account management.

The Employer is: GHOSTBOND UK LTD.Job Start Opportunity - Working Hours Information.

Standard

Hours:

up to 25 hours per week.

Flexible/Reduced

Hours:

May be available upon approval by a Work Coach.

Additional

Hours:

The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.

The job advert may end before the closing date if requested by the employer.

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH.If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on .

Area:
All of Northern Ireland
Closing date: 09 Jan 2026

Area:
All of Northern Ireland
Closing date: 16 Jan 2026