Customer Assistant

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

Earn £13.30 per hour.

Flexible hours: 10, 20, 30, or 35 hours per week. On a standard 30‑hour contract you’ll earn £490+ per week (inclusive of unsocial hours). Weekend work is an option. We tailor a shift pattern that fits your needs.

As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over.

• Morning shift:
  Starting at 5 am or 6 am, stocking award‑winning products and bakery items by opening time.
• Middle shift:
  Mid‑morning or early afternoon; cleaning, presenting, restocking, assisting customers, and working tills.
• Late shift:
  Afternoon start; serving customers at the tills, restocking, and preparing the store for the next day.

• Interact with customers in a pleasant, friendly, and helpful manner.
• Ensure stock‑loss controls are followed.
• Maintain store and external cleanliness and hygiene standards.
• Follow freshness and rotation principles.
• Manage waste correctly.
• Assist in the stock‑count process.

• A can‑do attitude and excellent customer‑service skills.
• The willingness to go the extra mile for our customers.
• Responsibility and reliability.
• Enjoy working in a fast‑paced, varied environment.
• A good team player.
• Previous experience in a customer‑facing role is preferred but not essential.

• £13.30 per hour rising to £14.80 per hour after 3 years.
• Additional supplements paid depending on the days and hours worked.
• 29 days holidays per annum (pro‑rata, including Bank Holidays).
• Company pension.
• Opportunities for career development and the Leadership Academy for high performers.
• Mobile and broadband discounts with Vodafone.
• Generous discounts on Circle K and Bike‑to‑Work.
• Maternity leave top‑up, marriage leave, and Employee Assistance Programme.

• Year 1: Basic rate £13.30; £16.63 (unsocial hours, 11 pm‑6 am); £19.95 (overtime/sundays).
• Year 2: Basic rate £13.40; £16.75 (unsocial); £20.10 (overtime/sundays).
• Year 3: Basic rate £13.90; £17.38 (unsocial); £20.85 (overtime/sundays).
• Year 4: Basic rate £14.80; £18.50 (unsocial); £22.20 (overtime/sundays).

Lidl is an equal‑opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion and want to ensure all applicants have the same opportunity regardless of age, sex, race, sexual orientation, disability, religious belief or political opinion.