Service Specialist, Administrative​/Clerical

Job Description

We are seeking a professional and customer service focused Service Specialist to join the Epiq team at our law firm client’s downtown office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek true career growth opportunities, we invite you to apply and join our dynamic team.

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule.
• Copy Services includes accurately producing copy, print and scan projects per written instructions.
• Reception includes answering incoming telephone calls and routing to the appropriate person, greeting and announcing visitors in a friendly and professional manner.
• Hospitality Services includes coordinating and upkeep of client conference rooms, common areas and kitchens; inspecting and ensuring all rooms are clean, stocked with supplies and ready for continual use; organizing and distributing client kitchen supplies; maintaining inventory control and ordering supplies as needed.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

• High School Diploma or GED.
• Minimum of 1 year work experience in a customer services field.
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

The compensation range for this role is 17.95 to 21.00 USD per hour and may be eligible for an annual bonus. Actual compensation within range will be dependent upon the individual’s location, skills, experience and qualifications.

Learn about Epiq’s Benefits.

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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